Thanks, Irish.
This is all toward more effective connectivity troubleshooting for the customer. I contend that the more solidly informed you are about the fundamentals the better chance you have of self-helping.
FYI, I don’t really WANT to talk to tech support; nice as they are, I’m not lonely. If I get stumped after exhaustive self-help, THEN I need some tea and sympathy along with a magic bullet:
My friend, I feel your pain, here’s a potential non-intuitive solution.
I love you, Wyze wizard, as we speak I am ordering more product to gift my circle of friends and associates!
If I have a diagram and someone starts talking tech code, I can follow along better if I can “place” the component they’re speaking about on a diagram, then see the relationship of it to other components and the structure as a whole. I’m sure this is obvious and I’m not trying to school you, just to make explicit to Wyze why I’ve been advocating for MORE GRAPHICS in their support materials.
It’s much akin to having a world map app open on half your PC screen while reading a difficult piece about foreign policy on the other. Find the location, zoom-in, zoom-out… pan, spin, overlay… Ohhhhhh, interesting! I’m ready for the next gnarly nugget. 