Something Happened To My Pan V3

Cameras
,
1

Hello,
I’m baffled. I opened the app on my phone and things have changed.

  1. Notifications turn on/off by itself or should I say I have it on but I get no notification dings until I restart my phone. Are updates being performed without permission and if that’s the case is there a bug in the update???

  2. When the camera detects something and you view it on the SD Card it doesn’t “snap” to what it seen or heard now I have to look for it or watch the entire clip???

  3. Also on the sd card, when the camera detects multiple instances in one event it shows on the sd card as an oval circle that says “2 events”. I used to be able to click on it and it would expand to show those 2 events. It does not any longer, again, I have to watch the entire clip (s).

That said, what was changed that I wasn’t made aware of being updates usually have to be agreed to and I have NOT done any updates since I agreed to 1 firmware update that totally disabled the camera forcing me to uninstall it and reinstall it going through the process of scanning the QR code etc.

That said what can I do to

  1. ensure I get notifications all the time like I did before
  2. how can i get the snap to event feature back
  3. how can i get the feature back that expands 1 notification containing 2 or more events recorded and that clearly shows the 2 events to view “separately”?? and again, with the snap to event feature??

NOTE: I had none of these problems a couple of weeks ago. I would like to return to that.

Thanks

2

I don’t know if that’s possible, but the short answer is that you could try installing an older app version from a non-official source (e.g., APKMirror, APKPure) to see if that resolves any of the issues you raised. It may not.

Another short answer is that, yes, Wyze seems to frequently make back-end changes that can affect app and device performance even without updating the app or device itself. Note that the most recent published production app update was roughly a month ago, and the most recent Cam Pan v3 update was roughly a couple of weeks ago. That’s what Wyze posts publicly, though. I’m not aware of any announcements of changes they perform on the server side.

You can disable automatic app updates for the Wyze app in Google Play Store by navigating to the app’s page and turning that off like this:

  1. On your phone’s home screen, launcher, or app list, find the Wyze icon and long-press it.
  2. Select  App info from the pop-up menu.
  3. Scroll to the bottom of the App info screen to find the Store section. You may need to tap a in order to expand the screen and reveal this section.
  4. Tap App details to open the Wyze app’s screen in Google Play Store.
  5. On the Wyze app screen, tap the in the upper-right corner.
  6. Uncheck Enable auto update.

I don’t see an option for disabling automatic firmware updates for Cam Pan v3. (Cam v4 has this.) We’re all at the mercy of Wyze’s whims for server changes.

I’ve noticed this, too. The microSD card recording timeline used to “snap” to event markers in order to make it easy to review an event from the beginning, and it no longer seems to do this. I’m not sure exactly when this changed or why.

You can zoom the timeline by using a “spread” or “anti-pinch” gesture, and that can separate the events into discrete markers.

You haven’t described your current notification settings, and these are managed at different levels, both within the app and the host OS. If you have everything enabled that should be enabled in both places, then you can also try enabling  Account ➜ App Settings ➜ Running in the background in the Wyze app and then in Android’s settings for App battery usage for the Wyze app set that to Unrestricted. Some users report that this improves the timeliness of notification delivery.

You could also try getting a fresh copy of your profile/settings in case some setting or other data on your phone is corrupt.

This is how I would get a clean copy of my account profile/settings on Android (click/tap to expand):
  1. Clear the in-app cache: From the Wyze app’s home screen, navigate to Account ➜ App Settings ➜ Cache File Size ➜ Clear.
  2. Navigate back one screen to Account and tap Log Out at the bottom.
  3. Swipe the Wyze app out of the running Android apps.
  4. Long-press on the Wyze app’s launcher icon (on the phone’s home screen or wherever you tap to initially open the app) and then tap App info in the pop-up menu.
  5. Tap Force stop on the App info screen (may need to tap OK to confirm) and then tap Storage & cache.
  6. Tap Clear cache and Clear storage on the Storage screen.
  7. Back up one screen (back to App info) and then tap Open and proceed to log back into your Wyze account/app. (Optionally reboot the phone at this step for good measure and then launch the Wyze app after the fresh boot instead of relaunching it immediately from this screen.)

Note: I don’t know what the options would be for modifying these steps on iOS since I don’t use that platform.

I don’t expect any of these steps to completely restore your previous experience, particularly because of the frequency with which Wyze tends to make unannounced changes, but they might be worth trying. If you want to do something even more extreme, you could join the ranks of users who remain on the earlier v2.50x app or even run two versions of the app concurrently.

3

I just tried my pan V3. I still get the bubble with multiple events. I click on bubble and it drills in and when I click on an event it jumps to the action.

have you tried a reset & restart in the Settings? and maybe unplug for 30 seconds?

I am on firmware 4.50.14.3339, plugin version 3.4.3

4

There does seem to have been a major update to the Panv3 in the latest app version. Waypoints were not working correctly and I had to delete and re-add them, and it no longer lets you have a detection zone when track motion is enabled. Interface has some different looks to it too.

I didn’t notice anything about not jumping between events on the SD card though, I’ll have to try that again later.

Maybe deleting your cache in both the wyze app an in your OS settings might help?

The notifications thing has been a problem for a while now, and not just with the Panv3. I’ve found that enabling the “running in background” setting in the wyze app, and going into the OS settings for Wyze and setting battery use to “unlimited” has solved that. And I did not notice any difference in battery life on my phone.

5

When I read that, my first thought was that it might be a difference between iOS and Android, but after playing with it for a few minutes I’m noticing other differences that I hadn’t before, namely:

  • When reviewing microSD card footage, I used to drag my thumb up and down on the screen to move the red horizontal bar to the place on the vertical timeline where I wanted to begin viewing. When I got the red bar over an event marker and released my thumb, the timeline would “snap” to the beginning of that event and begin playback. Now I just scroll until I see a marker and then tap the marker itself. It’s fairly intuitive, I think, but it’s definitely a change in behavior that I wasn’t expecting and haven’t seen announced.
  • If I double-tap a blank area of the timeline, the timeline now “zooms in”, similar to doing a “spread” or “anti-pinch” gesture before. If I double-tap again, the timeline “zooms out”, like doing a “pinch” gesture.

These unannounced/unexplained (no release notes details) changes are frustrating. I still haven’t blown away any old Waypoints, because the unaltered Waypoints still work for me in the v2.50x app, and I still have an open ticket with Wyze about that issue.