I am reaching out regarding a significant issue I’ve encountered with the battery life of my three separate Wyze Cam Outdoor (Battery) Pro cameras.
Like many users, I appreciate Wyze’s commitment to providing accessible, value-focused security solutions. However, the performance I am currently seeing is unfortunately well below even the lowest expectation, and it appears to point to a major component issue.
The Current Situation
I purchased all three cameras on October 28, 2024. After only about a year of use, the batteries have degraded to the point of being completely unreliable:
Units 1 & 2: After a full charge, the cameras function for less than 30 minutes. Crucially, during this brief operational time, they fail to record any events, essentially rendering them useless.
Unit 3: This unit lasts approximately 36 hours, which is a severe departure from the advertised battery life and expected longevity.
Steps Taken
I have attempted the common community fix of removing the SD card before charging, but this has not resolved the issue on any of my three units.
The Call for a Resolution Program
When purchasing “cheap cams,” we expect a trade-off, but battery failure across three separate devices after only one year strongly suggests a fundamental defect in the component itself, not standard wear and tear. This level of failure should initiate a formal remedy.
This is too widespread to be an isolated incident, and I believe Wyze should initiate an open recall or a dedicated replacement program for these batteries.
My Request to Wyze
Acknowledge the Defect: Please formally acknowledge this premature battery failure affecting the Wyze Cam Outdoor Pro line.
Provide Resolution: I request a free replacement for all three defective batteries (or the cameras) to restore their expected performance.
Extend Warranty: To stand behind the product and provide consumer confidence, I urge Wyze to extend the battery warranty for the Wyze Cam Outdoor Pro to cover this specific, clear-cut defect.
I hope the Wyze team will review this issue and offer a prompt solution that ensures the value and reliability we expect from the brand.
[Mod Note]:Your post was moved to create this new topic as your issue is not related to Wyze Floodlight Pro.
first off thank you for adding dates I cant tell you how much that helps us. One of the biggest impacts to especially battery operated cameras is environment., might I be able to ask what type of environment you are working the camera in And far more crucially, what your settings are. For example on environment, I live in Michigan so you can imagine that between the year I run into the 100 degree areas and having it in direct exposed sunlight has expectations for what kind of temperatures the camera’s going to reach as well as our wonderful winters along the lakes. So if you can give me an idea of what you’re currently experiencing or the environment you’ve experienced since having issues this might point to a potential problem.
screenshots would be greatly appreciated if possible But knowing your settings such as any type of cool down any subscriptions you have which may allow you to minimize the cooldown, if you’re running a solar panel to help the battery attempt to stay charged and such things, things like that would greatly help us troubleshoot you. Somehow I caught this before my fellow mavens but I know they will see this and be monitoring. So I’m asking the general questions that any one of us might ask in order to get a more focused point of issue,
I don’t say this in a demeaning way but I can say that I’ve had these particualr cameras for a couple of years now and myself and not seeing issues, but I do know of others that have has success with our team troubleshooting.
Have you reached out to Wyze Customer Support for assistance?
If yes, please post your support ticket number and we’ll try to get your case escalated. Please keep in mind that this forum is not a substitute for Wyze Customer Support and forum moderators and mavens are volunteers, not Wyze employees. We need your support ticket number in order to be heard.
If you have not reached out to Wyze Customer Support, please do so. If Support is unhelpful, please post the ticket number associated to your Support interaction.
In addition to what @Seapup was asking, can you confirm which model Camera you are having the issues with?
Are you talking about the Battery Cam Pro (BCP), the one with the removable battery or are you talking about the Wyze Cam Outdoor (WCO)? Both are battery cams, so wanted to confirm with you.
In addition, can you provide:
An image of where the camera’s are mounting and what they see. Too much motion could cause increased battery consumption.
An image of your Cameras settings to include: Detection Settings, Event Recording Settings, MicroSD Card Setting, and Notification Settings.
I am currently based in Toronto and subscribe to the Plus Unlimited service (I believe this is my current plan).
Current Situation and Hardware Issues
All of my active cameras are currently being used indoors.
One unit suffered severe damage from a fall of about 20 feet when it was still outside. The casing is cracked, and something is loose inside.
Crucially, this damaged camera is performing the best of all my units, which is a highly unusual anomaly.
Troubleshooting and Configuration
I have used the same aggressive settings and the same memory card since the system was first installed, and I have never experienced issues until now.
I have spoken with the chatbot support team. They made the same suggestion regarding camera settings, and I am now going to run trials using their suggested adjustments.
