That’s frustrating. Good for you for doing your own follow-up, and I appreciate your taking the time to share it here. I’ve never called Wyze Support on the phone but have encountered my own disappointments with them via e-mail tickets. I’ve also had some remarkably good service at times. The experience seems to be highly variable, which I think adds to the frustration.
For whatever it’s worth, Wyze recently solicited feedback here in the Forum about the Support experience. That topic is still open if you want to share there while you’re waiting for your cards: