They shipped all 4 cameras with the incorrect memory cards. The ad for the bundle promised 128Gb cards.
Is this normal for Wyze?
What’s the biggest card the cameras can fully use?
This is the Wyze Cam v4 Home Security Bundle.
Contact support for their online store.
I think the official limit may be 256 but I know people have used 512 without issue. But generally a card that big isn’t needed, 256 will give you over 3 weeks of continuous recordings.
Honestly I wouldn’t buy the Wyze cards though, they’re just middle of the road rebadged cards. Samsung or Sandisk Endurance rated cards are the way to go.
Thanks. If it can handle bigger ones, then I may just go to MicroCenter and buy some.
Just don’t use their store brand. Total garbage. Amazon usually has good prices on the Sandisk Endurance cards. Just make sure to buy “shipped from and sold by” amazon so you don’t get a fake.
Maybe support will give you a partial refund to cover the incorrect cards.
I don’t know if it’s “normal”, but they do make mistakes. I didn’t know that the Cam v4 Home Security Bundle was supposed to include 128 GB cards, but that certainly appears to be the case! I’ve seen the Cam v3 Security System Bundle for sale in the past, and that one is advertised with 32 GB cards, so it’s probably just a mix-up.
If it were me, I’d contact Support, as @dave27 suggests. You might as well get what you paid for, and I’ve found warranty replacement tickets to be processed fairly smoothly and quickly. They might just let you keep the 32 GB cards anyway, and those might be good to have on hand if you ever want or need to flash the firmware.
For Cam v4, it’s officially 512 GB:
I’ve been using 256 GB SanDisk High Endurance cards in mine. I think that’s the supported limit for previous camera models, but, as stated, other users have reported success with higher-capacity cards despite that specification.
Welcome to the Forum, @alanr! 
32GB work fine for me.
The problem with too much memory is finding time and a mechanism to watch everything.
JMO
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The model 4 camera has higher resolution than previous cameras, so that’s a concern.
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That is an excellent point. I only have one v4 and I forgot about its specs. I do have a 128GB in the v4. All the rest are 32GB.
It is a good idea to keep a couple 32GB Micro SD cards around for manual flashing camera firmware.
Wyze recommends using 32GB cards formatted in FAT32 when flashing camera firmware.
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Doesn’t really matter, they use higher compression on the v4 to keep the bitrate about the same. All my cams on the front of the house (v4, OG, Panv3) are showing about 9 days of historical recording on a 128G card. That’s actually a bit of a drop from 11 or 12 that I used to see but it will fluctuate with seasons/amount of daylight etc.
My second Panv3 that is in a much less busy area with not very complex field of view is showing 11.5 days right now.
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I called them today. After a half hour or so, they’re sending me the right memory cards
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G’day Dave, where do you see those numbers mate? I’ve never been able to see the total period of recordings, whether continuous or event / movement-based recording.
Cheers
If you go into the SD card, you just use the calendar or day arrows to go back until the green line disappears from the timeline. This is only for continuous recording, for event-only recording, depending how many events you have, might be a bit hard to find that spot where it starts to roll over, putting it the card in a PC would be easier in that case.
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It turns out, after 10 days, nothing was sent. They created USPS labels for them, but that’s all.
I called today, and after 27 minutes on the phone, I learned NOTHING. I’ve never gotten such unhelpful and frustrating customer service interaction before.
The woman I talked to went to go find out why they hadn’t shipped, and they told her I would have to deal with the shipping department by email. No clue about the plan, or what I should expect from them.
While typing this, I got an email. They’re going to try shipping them again.
I can’t install them until I get the right cards or I’ll have to pull them down and reinstall them. Sigh…
That’s frustrating. Good for you for doing your own follow-up, and I appreciate your taking the time to share it here. I’ve never called Wyze Support on the phone but have encountered my own disappointments with them via e-mail tickets. I’ve also had some remarkably good service at times. The experience seems to be highly variable, which I think adds to the frustration.
For whatever it’s worth, Wyze recently solicited feedback here in the Forum about the Support experience. That topic is still open if you want to share there while you’re waiting for your cards: