I now have a wyze support ticket and will let you know the outcome, we’re at the “have you tried these options, common issues” stage which I’ll list here for completeness:
- Make sure you are using a 2.4GHz wi-fi network. 5GHz wi-fi networks are not supported. ( All routers, “5Ghz router” or dual band router, will also have a 2.4Ghz signal ) YES 2.4Ghz
- The SSID will autofill if you are connected to a WiFi network with your device. The SSID name is case-sensitive . Make sure it matches your WiFi network name. You can tap the SSID name to change it. YES appropriate SSID in use
- Make sure you are using your WiFi network’s password during the network setup process. Use the peek feature to make sure you entered the password correctly. YES appropriate password in use
- Make sure your router is using a WPA or WPA2 security protocol. WEP is not supported. YES WPA2
- If you are using MAC filtering/whitelist function, please temporarily disable such function to see if you could set up the camera. Tried both, but this is not an issue as I can see the camera is assigned an IP address, which I’m then able to ping from my laptop, while the iOS App fails miserably to see the camera, this connection terminates when the camera finally times out
- If it still does not work, unplug the camera for 20 seconds, re-set your wi-fi router, close your Wyze App then repeat the setup process. YES - I’ve rebooted the router while trying various paths to fault find the issue