9/18/23 7:19 PM PT - While most of our metrics are recovered, we are still waiting for AWS to finish their changes and pronounce the issue resolved. If you continue to have difficulty with one of more of your devices, please try power cycling them (removing the power and plugging them back in). In many cases, that will help restore connection. We know that this has taken a while and appreciate your patience.
9/18/23 5:03 PM PT - We’re still not fully recovered for Monitoring tab access for Wyze Home Monitoring customers nor the IoT connections. Our success rates are higher than they had been earlier and AWS is still working on the problems. We’ll update you again later.
9/18/23 4:10 PM PT - We are seeing Wyze Home Monitoring access to the Monitoring tab being mostly recovered. We’re continuing to work on the IoT connectivity with AWS. Thank you for your attention.
9/18/23 3:04 PM PT - While Wyze Home Monitoring access to the Monitoring tab has not yet fully recovered, we are seeing improvement in our IoT metrics and AWS has confirmed that they’re seeing some recovery from their side as well. We’re continuing to watch the progress and will post again when we have news.
9/18/23 2:20 PM PT - AWS is now experiencing an IoT (Internet of Things) outage that is impacting us for tasks like changing settings, uploading videos, receiving notifications, and providing AI tags. We are working to minimize the difficulty our customers experience while AWS works to resolve this problem. We’ll continue to share information with you as we progress.
9/18/23 1:14 PM PT - We have partially recovered the Monitoring tab performance for Wyze Home Monitoring customers though you may continue to experience higher latency than usual. We are continuing to work on this problem with AWS and will provide updates as the situation changes.
9/18/23 12:47 PM PT - The root cause of this problem is an AWS outage. We are taking steps to mitigate the problem while AWS works to resolve things from their end. We’ll keep you posted as we progress. Thank you for your patience.
9/18/23 11:50 AM PT - We are looking into the cause of the Monitoring tab in the Wyze app not loading for Wyze Home Monitoring. Cam Protect appears to be functioning as expected. We apologize for the inconvenience. While we work to resolve this, the Wyze Sense Keypad can be used to disarm the system or cancel alarms.
You can read our updates here or on our Service Status page: