Server problem

[robcparsons]

The app has logged me out and I cant log back in. It says it’s unable to connect to the servers.

Is anyone else having this problem?

[tx_rancher61]

Yes

[Brlepage]

Welcome to the Wyze community @robcparsons and @tx_rancher61!
This is a known issue and Wyze is working on it! More information here:

Service Advisory 11/14/20: Difficulty logging into the Wyze app and integrations not working

11/14/20 9:48 PM PT - Our metrics are looking good and we’ve worked our way through the backlog of status updates and notifications. We appreciate your patience through this process. If you are still having trouble with your Wyze devices or app, please contact Wyze Customer Support. 8:24 PM PT - Working through the backlog of device events from during the outage has taken some more time than initially expected. We now estimate that this will be concluded in about half an hour. In the meantime, …

[fromo1946]

I’m having the same issue, what’s the remedy?

[WyzeJasonJ]

@fromo1946

what’s the remedy?

There isn’t on yet, they are looking into it

[fromo1946]

Thank you for your response…

[glikins]

Yes