Hey guys, I was told that I can offer this up on this forum. It’s in excellent physical condition but the battery it came with appears to have some issue so most likely a new battery will be needed. Otherwise I have never had any functional issue with the duo cam, and it should be still under warranty as I had bought it new from Home Depot I think only a few months ago.
I will sell at just under half price if anyone should be interested and if anyone should have any questions at all, please feel free. You can pm me as I was told that anything regarding pricing or sale should not be discussed here in this thread, thanks, regards, Mike.
Home Depot has a liberal return policy. Why not get ALL your money back? A receipt isn’t needed if it is something they sell. You will get a store credit.
Well guys, I found the receipt, it was purchased in Feb but it wasn’t purchased at home depot, it was purchased directly from Wyze. So I am wondering what will be my best option here, will I need to buy a new battery to then find out “if” the battery is indeed the issue, or might there be a chance that wyze can send me a replacement battery or new unit?
Click into the “AI-powered search” box in the middle of the page and enter create ticket.
Click Yes, that is correct..
Repeat Step #3 or enter yes. ( UGH! )
When the “No, I want an agent.” option appears, enter no.
Enter product.*
Enter other.*
Enter ticket.
Enter your contact details and a brief issue description (include a Log ID if you have one) and click Submit.
* Make your own appropriate/relevant choices here.[2]
It doesn’t really matter how brief the description is. Wyze’s system will generate an e-mail message to you automatically with a Wyze Ticket number, and you can just reply to that message from your e-mail client and add as much detail as you want.
A frequent user complaint is the absence of follow-up from Wyze following the submission of a log from the app. If you choose to submit a log, then Wyze's system will generate an e-mail message to you with advice to contact Support if you need help, because the engineers will have access to the logs, but Support agents do not. You can include a Log ID when you create a Wyze Ticket in order to connect a log to an expanded description of an issue in a ticket, and that's information that the Wyze Wizards may be able to pass along to the engineering team, but those seem to be two separate systems, and it's important to understand the difference.
They’ll likely put you through a few troubleshooting hoops, but if you’re actually looking for a replacement and they offer that, then their process is pretty easy, especially since you have the receipt (and your order is already in their system).
I’m demonstrating my typical path. The number of steps will likely be the same and result in the identical endpoint regardless of the choices you make. ↩︎
Well, guys they have given me a gift card for my full payment so that’s fast and good. But question is which model doorbell camera should I get now? As I don’t want any more battery issues plus the reason why I also had to switch from the Video Doorbell Pro is that model cannot be viewed on my desktop pc via ‘live’ browser.
That indicated that you might want to continue using Duo Cam Doorbell. Based on your posts going back to December of last year, I was under the impression that you’d previously wired your Video Doorbell Pro to AC power, so I’m not sure why you wouldn’t just do the same thing with your existing Duo Cam Doorbell and call it good. I guess I don’t understand what your ultimate goal is, because from my perspective it seems to be a moving target.
Sorry for confusing you guys. Allow me to clarify please. I had initially thought that with the hard-wired doorbells I would not have any battery-related issues.
But NOW it is clear that is not the case since having issues with batteries running dead even while being powered with both doorbells. This is why the next doorbell I should purchase won’t run or depend on battery power.
I don’t think so since the video doorbell pro battery lasts a long time before going dead. The issue as I have been told espcially with the duo cam model is the hard-wiring’s purpose is only to help ‘sustain’ the battery ‘for a limited time’ and not to keep the battery fully charged.
That is what I had been told by Support and also chat gpt shows this for the wyze doorbells:
Some Wyze doorbells only use the hardwire for trickle charging while operating primarily on battery, especially:
I thought your issue with your Duo Cam Doorbell was that having it connected to power was not keeping the battery charged. Maybe I misunderstood what the problem is.
I know other Forum users have expressed disappointment that Duo Cam Doorbell requires the battery to be installed even when it’s connected to AC, and that’s given me (and other users, apparently) the impression that the AC is providing something like a “trickle charge” to the battery but the battery itself is what’s actually powering the doorbell.
You are correct, having the duo cam connected to the power is still NOT keeping the battery charged. And according to the 2 sources, this is how the unit is designed to work
And yes, as you have stated, the battery itself is what’s actually powering the doorbell as I have been told by Support.
, so I’m not even warmed up yet. 
)
This is how I prefer to submit tickets (you can click/tap to expand this):
Repeat Step 
UGH! 
)
Note: 
