So I recently had a video doorbell V2 fail (which Wyze was kind enough to replace under warranty). I went ahead and ordered a Duo Cam Doorbell at the same time and installed it instead. After about a week, it’s locked up and needed to be reset.
My original idea was to put a Zwave relay in to break the 20 VAC going to the doorbell, to reset it, however the Duo Cam has a battery in it. I tried removing the battery (hoping to run strictly on the line power), however it doesn’t run without the battery inserted.
So how to I reset this camera when it goes wonky? Is my only option to go pull it off the wall, disconnect power, and remove the battery?
Appreciate the information. Kind of confirming what I was afraid of.
Which is annoying. I think I’m going to go back to the V2 doorbell so I have an easy way to reset the thing.
Kind of a mis-step for few reasons. One those batteries will just go bad from never being used. Two this reason, there is no way to reset the thing. I’m not saying Wyze products are necessarily bad, but lets face it, asking them to run 24/7 is also a tall order. Occasionally there will be a hiccup and things need reset. Having no way to do that is an oops. Only having a reset in the app, is not acceptable, as usually once things “need” reset, you can’t communicate with it.
I don’t even have a Duo Cam doorbell (I like my Video Doorbell v2), but I’d also be annoyed by this situation, because the lack of a user-accessible hardware reset seems like an oversight.
I think it’s the opposite in this situation and that the battery is constantly being used because of the way it’s required for the doorbell to function even when wired. I think wiring it to low-voltage AC is mostly a means to provide power to continuously recharge the battery and connect the doorbell to an installed compatible chime box (if available) on the same circuit. It seems like it shouldn’t really be necessary to have the battery in place to use the device, though. That strikes me as another questionable design choice.
