Hi,
I have two wyze v4 cameras. The second reset service function not working well.
When I select the settings - > reset services function in detection settings the motion detection sensitivity value is 100% instead of 50%.
I don’t understand why?
Reset services should reset your settings back to the default. On my v4 I believe it defaulted to 50. Not sure why yours changes to 100 but just move it back to where you want.
Note you’ll also need to go change your smart detection settings back as it resets those also.
If you don’t have cam plus/smart detections then resetting services doesn’t do anything.
Yes, the first camera for me is also set to 50%, the second is not. I do not understand why.
Could this be a software bug? Should I contact wyze customer support?
Could be a bug, but just set it back to 50 manually. Is it having some issue?
I have three V4 cams on Cam Unlimited. If I tap the reset services it defaults to record all Smart Detections, it does not change the detection zones or the sensitivity from 100% to any other %.
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I don’t think this is accurate, and I’ve never seen documentation to this effect. If the Reset Services actually did this to camera settings, then I think a lot of unhappy customers would be kvetching a lot more about all of the reconfiguring they have to do each time they exercise this option.
I think you misunderstand what the Reset Services button is intended to do. You can tap the beside the setting label for a brief description of what the button does.
Although the Help Center article describes it as a feature available to Cam Unlimited subscribers, I’ve also seen its use described as part of a solution to the issue of certain cameras failing microSD card playback from events.
You may have moved the slider for one camera without realizing it, or I suppose it’s possible that there’s been a miscommunication between your app and Wyze’s servers and/or you have some glitchy data in your profile. Even deleting the app’s cache/data and logging back in shouldn’t blow away your camera settings (nor reset them to defaults), and that would be one way to grab a fresh copy of your data/profile from Wyze’s cloud. Just don’t ask me how to do that on iOS. 
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I though it just reset background services without resetting defaults.
Just like restarting explorer.exe in Windows.
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To clarify, I mean your settings related to cloud/smart detections. Many have reported here that after doing this, all the smart detections get re-enabled and you have to go back and turn off the ones you don’t want. It shouldn’t be changing the sensitivity at all, which seems to be the glitch here.
No it does not reset all settings on the camera like a factory reset, I didn’t mean to imply that.
For me, it changes the sensitivity of the first camera from 100 to 50. So which one is bad? 
Do you use the cameras login with IOS account or an email address?
Sounds like some sort of bug or glitch. It shouldn’t change the sensitivity, just move it back to 50. You shouldn’t need to reset services that often, only if you’re having issues with smart detections etc.
Imagine everyone, I tried resetting my first camera, and now it’s at 100%, not 50%. 
I don’t know what fixed it.
Some times it takes a while for the slider to show it’s real position in the slider, at least I’ve noticed that on my cams.
I use my WYZE account email, password and 2FA to log into the iOS app.
I appreciate the clarification. 
I’ll admit that I’m having some difficulty deciphering @Lenovomen’s issue, and I didn’t want to compound the misunderstanding or confusion about what this feature is supposed to do with imprecise information.
I still wonder about corrupt profile data or a mismatch between what’s on @Lenovomen’s mobile device and what’s on Wyze’s servers, and @habib’s explanation seems plausible, because the app’s UI doesn’t seem to be entirely limited to the app itself. For example, a while back I noticed that group and device icons on my phone running the v2.5x app changed. The app didn’t update (hadn’t for at least a couple of months before this happened), and all the devices’ firmware didn’t update at once, so that leaves the cloud. Wyze seems to be always making back-end changes, and sometimes those are reflected in the UI (like when Picture-in-Picture showed up on Cam v4). I think it’s possible that a network hiccup or some other glitch is causing the app not to record or display the setting correctly, but that seems like kind of a moot point now, because apparently the issue is resolved:
Yes, I don’t know what fixed it. I’ve noticed that it seems to be working fine now. Is it possible that the account needs to be deleted and re-registered in such cases?
I thought it was a firmware issue, but apparently, that wasn’t the cause. When someone downloads the firmware file from the website, it reinstalls the entire system, right? In the case of a firmware problem, I assume that would have been the solution.
You’re overthinking it. It was a temporary glitch, and I would not go through deleting and creating a new account or doing a manual firmware update just because you had to manually move the slider a bit.
Your settings are stored on their servers and the camera picks them up when you reboot it and/or go into the settings screen, so perhaps one of their servers was overloaded or your internet/wifi connection was having a problem at that time.
So now I understand, it’s OK. I have one more question. If I use the camera in Europe, will it use a European or American server?
Most likely European but I can’t guarantee that for certain, a number of factors will influence that decision process.
Does Wyze have servers overseas? Or is that where Amazon comes in?