I lost my original Band and bought a replacement. (which just arrived)
I know I can only have one Band associated with my account. Problem is, when I attempt to remove my lost Band i get a timeout message and cannot delete it. It appears the app seeks to talk to the device being removed.
Since I can;t delete the (lost) original, I can’t add the new one.
How do you force delete a band that is missing?
V - Did you ever get a response to this? I am having the same issue.
I am also having this issue. I tried contacting support but they said the only way to remove the Wyze Band was to create a new account. Not very happy about this.
How is this a legit thing? In order to remove a lost/broken device, you need to create a new account? this should be a simple request, and I would think that this happens quite frequently where a device is lost/stolen/broken.
Has there been any movement on this?
Probably best to submit as a Fix-it-first-Friday submittal As this is a user-to-user forum, Wyze only reads selected Forum posts. Next Fix-it-first-Friday will be in 2 weeks on Aug 5th, 2022.
This is the same issue I have and really nothing good from support. I have tons of devices and dont want to start over.
I lost my original Band and bought a replacement.
When I attempt to remove my lost Band i get a timeout message and cannot delete it. The app requires to talk to the device being removed making it impossible to remove a lost device.
Bad application design and unforeseen use case.
Moving device to bottom of device list but this is unfortunate.