Removing lost band from account

I lost my original Band and bought a replacement. (which just arrived)

I know I can only have one Band associated with my account. Problem is, when I attempt to remove my lost Band i get a timeout message and cannot delete it. It appears the app seeks to talk to the device being removed.

Since I can;t delete the (lost) original, I can’t add the new one.

How do you force delete a band that is missing?


V - Did you ever get a response to this? I am having the same issue.

I am also having this issue. I tried contacting support but they said the only way to remove the Wyze Band was to create a new account. Not very happy about this.

How is this a legit thing? In order to remove a lost/broken device, you need to create a new account? this should be a simple request, and I would think that this happens quite frequently where a device is lost/stolen/broken.

Has there been any movement on this?

Probably best to submit as a Fix-it-first-Friday submittal As this is a user-to-user forum, Wyze only reads selected Forum posts. Next Fix-it-first-Friday will be in 2 weeks on Aug 5th, 2022. :slight_smile:

This is the same issue I have and really nothing good from support. I have tons of devices and dont want to start over.