Has anyone encountered a problem with transmitting sound from the intercom to the phone? I have an intercom model AA-12FB. Notifications about unauthorized entry or break-in attempts come in silent mode, and I can’t always pick them up, which threatens my security. Could it be a problem with the configuration settings or damage to the hardware? https://bas-ip.com/projects/ has already helped! The question is closed, thank you all.
I think you are posting on the wrong forum…Wyze doesn’t make an intercom.
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Welcome to the Wyze User Community Forum @via.dol.or.os.saa! 
By that model number, it looks like you have a basIP AA-12FB Multi-Apartment Entrance Panel w\ Facial Recognition.
Wyze does not make that product.
You can find Product Support and Support Chat on the manufacturers website at: Support - BAS-IP
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Thanks for the reply! I’ll address Bas ip now, sorry I didn’t figure out the forum.
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