@pejisim
You would need to contact Wyze Support about your pre-order status as this is a user to user forum and not actively monitored by Wyze. Some users may be be able to help you here with installing items if you give some details on what you are doing.
Live support is available:
+1-206-339-9646
Monday - Friday 5 am - 6 pm PT
Saturday 8 am - 4 pm PT