I am extremely disappointed with the reliability of your smart bulbs and the amount of time and effort required to recover from a simple, brief power outage.
I currently own approximately 15 of your bulbs, all with updated firmware and configured to “restore previous state after power outage.” Despite this setting, after a short outage today, about half of the bulbs disconnected entirely, most changed to incorrect colors, and many either turned on unexpectedly or showed as unavailable in the app.
What is most frustrating is that this issue continues despite multiple firmware updates that were supposedly intended to improve stability and recovery behavior. The “restore previous state” feature clearly did not function as advertised.
Your support team’s recommendation to manually power cycle or reconnect each bulb is not a realistic solution for customers with larger installations. In our case, my husband and I had to spend nearly an hour troubleshooting, unscrewing outlet covers to reset bulbs, reconnecting devices, and resharing settings and controls across accounts.
For products marketed as premium smart-home devices, this level of instability after a minor power interruption is unacceptable. A brief outage should not require a complete rebuild of a lighting system.
I would appreciate a clear explanation of:
- Why these failures continue to happen despite updated firmware
- Why the “restore previous state” setting is unreliable
- Whether this is a known issue with your platform
- What permanent solution exists to prevent this from happening again
At this point, I have invested a significant amount of money into your ecosystem and expected a much more reliable experience.
Miss Lisa, in behalf of those that will not reply, I apologize to you and your husband. Sorry. Very sorry. FYI, Wyze does not read and maybe 1, 10,000 post will they reply. This is a Wyze supported user forum. We are not employees. We just help out.
You have every right to be upset and frustrated. I would be too. Some of us used Wyze bulbs for a long time and moved on to others. I moved on to bulbs that are part of a different eco-system I was migrating to.
But you care not about apologies or my history. But one golden rule I learned, I wish to share. Cost you nothing.
WHEN, you have a Wyze problem, even after/especially after your power has been restored.
Do these things in this order. Don’t cheat the order.
- Turn off you Wyze bulbs/stuff. Unplug or turn off. Needs no power.
- Turn off your router. All of them, have more than one, power them down.
- Turn off your cable modem.
- Good idea to wait about 2 minutes. Then its always, from the outside towards the inside, the way the signal travels, so to speak.
- Turn on your Cable Modem. Give it a good 2 minutes to boot up. Take a look at the lights. One will be the light for the port that goes to your router. Mark it so you recognize its the one.
- Two minutes, now turn on your router. More than one, turn on, only one, and give it time to “get up” again about two minutes. Time to turn the other nodes on.
- In any order start turning on your Wyze stuff. Frankly I would turn on first the troublesome one.
Why is all this useful. May not be necessary. Should not be necessary. But lots of devices don’t get a “fresh” connection, until the Cable modem, then the router have a fresh connection." They are trying, but they just don;t connect. Probably take 10 minutes of your time. Good luck. Would like to hear back if it made a difference.