April 4
10:20a Wyze Garage Sale email arrives
11:00a Order confirmation email arrives (6 v3 black, 1 Cam Plus free trial)
9:40p Support ticket 3779473 opened
11:50p Support response received Agent 1
I see here that you only purchased 1 free trial in your order US-643986. No worries, I manually adjusted this to 6 Cam Plus monthly. Please know that all services are auto-renewal.
April 10
12:00p I respond and inquire further
Thanks for the adjustment, much appreciated! Separately… No progress on shipping, the chat response on the order (attached) hasn’t changed.
12:05p Support response
12:20p This Topic posted
12:50p Order cancelled
9:00p Support response received Agent 1
We are sorry to be the bearers of bad news, especially when it’s our fault. But we had to cancel your Wyze Cam v3 Black order because we ran out of stock. A hiccup in our inventory system told wyze.com that we still had that camera in stock when we didn’t.
We would recommend checking the original cancellation email for options - you may have for purchase options. Please let me know if you have any other questions or concerns.
10:30 I respond
I can’t say this isn’t deflating. The thing lost is enthusiasm.
There are no alternate purchase options offered in the cancellation email. I expect you mean a two or three-pack of the white v3 at $18 per cam that is still offered on Wyze.com Garage Sale through 4/14.
Not much interested in white.
10:55 I respond
Now I see that the black v3 is currently offered on Amazon, so inventory exists somewhere. This makes Wyze look bad, imo.
Why not advise me to purchase there and reimburse the $12 difference in total price ($2 x 6 cams)?
11:00p I purchase 6 v3 black on Amazon.
April 11
1:40a Support response received Agent 2
Thank you for taking the time to respond and for sharing additional details about your concern.
I am sorry if your recent order was cancelled as it is currently out of stock due to higher demand of the Wyze Cam v3 Black variant. I hope this email finds you well. I’m Agent 2 from Wyze Orders and Returns Team and I’ll be glad to explain.
Please know that we are taking every possible way to expedite the restocking process. Understanding your situation, we are terribly sorry that we are limited on options here. What I would like to offer is a Wyze Gift card for $5.00 as a goodwill gesture. If this is acceptable I will issue the store credit right away.
Again, I am sorry if you have to deal with this inconvenience. Should you have any other concerns, please don’t hesitate to reach us back. We are happy for your continued support with Wyze and for letting us be a part of your home.
I hope you and your family stay safe and healthy! Have a wonderful day ahead!
Your Friend in Wyze,