7. SD card: Do you have one? Is it set to Events only (that’s why it probably didn’t record while they were in the car as mentioned in the above points) or is it set on continuous recording? If it is set to continuous recording, it probably did record them inside of the car, but it won’t show this in the “Events” tab. Instead, what you will want to do, is go back to the first event of them breaking into your car. Now at the bottom of that video recording there should be an icon labeled “Playback” and if you click on that, then it will take you to the SD card recording (instead of just the cloud recording) in the exact spot you want to look at, and there you will be able to watch the ENTIRE break-in, including while they were inside your car. I’m hoping that is the case for you and that this solves your issue. You can also access the SD card recordings by going to the live stream area of the camera click “View Playback” at the bottom, then navigating to the correct date and time to find the video you’re looking for.