Add me to the list of people having videos tagged incorrectly (if tagged at all) as the rule rather than exception.
I can’t speak for others but I haven’t posted because it does no good. I’ve opened tickets, submitted logs and posted on these forums only to get zero response over and over. Personally, I’m done. I’ll keep the plugs because they work but the cameras? There have been a few times over the last few months where I’ve said ,“look they fixed it” only to have something else stop working in short order.
There is something severely broken in the communications pipeline at Wyze. I find it increasingly difficult to recommend the company. It is my most sincere hope that the issues they are facing are solved quickly.
I’m no longer getting notifications with my person detection either. I used to have 2 cameras setup to notify me when people were detected. I went into the app, and I don’t even have the option to notify me for person detection, only motion or sound detection. I confirmed my Person Detection subscription is active and recognized. This is likely the last straw for me. I used to recommend these cameras without hesitation. Then with hesitation. Then I stopped recommending them. Now I won’t be buying anymore. I need a higher res outdoor camera, and the V3 is no longer on the list.
I no longer get any alerts as well. This is is darn frustrating. The quality control really stinks and I also feel their priorities are pushing new products over servicing customers and keeping products working. Maybe if we get enough people to post on this thread they will listen. I’m ready to bail out from this company if this isn’t fixed.
This has been a constant complaint for as long as I’ve been a Wyze customer (2 years now) and it’s always been this way. Their software and firmware testing is abysmal at best. They keep making ‘promises’ that they’ll try to make changes to improve things but it’s obvious to anyone not wearing blinders that they’re not trying very hard - if at all.
I’m part of the Person Detection (Pilot) scheme too. For the last few days I’ve also had no push notifications of anything, normally several dozen per day for my 7 cameras (V2 and Outdoor) The person detection’s are labelled as motion when I review events. All cameras have the latest firmware installed.
I’m sure this is widespread, I’d appreciate Wyze putting something in writing about this problem.
“We’re sorry for this problem.”
“We’re working on a solution.”
“Thank you for your understanding and patience.”
“We’re working on procedures to try to prevent this type of thing from happening in the future.”
Been hearing this for 2 years now so I don’t expect their response to this to be any different.
The Sad part is that I gave in at the last minute and said to bill me a dollar a month for the service. I was one of the original customers from days of old. As I can tell you the Company has scammed us.
We should all know by now that these cameras and sensors are not a class of device we should be dependant on.
They are $20 toys that can be useful but are not reliable. The company is a little less reliable than the hardware.
Well tonight at 8:45 I got a motion notification. I went out to the front porch and it gave me a person detection. I’m glad they got it working again. I had logged in earlier and it said that they were going to perform a maintenance update this evening. This must have been part of it. Too bad they don’t have anyone monitoring during the weekend.