It’s been a few years since I’ve tried using the chat with a human agent. If that converted to an e-mail based ticket, then I would be inclined to pursue that. If it’s not an actual ticket, then I’d tell the Help Center chatbot create ticket until it presented me with the form to open an e-mail ticket and then follow-up in the new ticket that way with a detailed description of the issue and any relevant photos. If you purchased the Cam that recently either directly from Wyze or an authorized retailer, then it should be covered, and I would expect them to remedy that for you.
Cam Pan v3 clearly requires the L-shaped end on the proper cable, otherwise there would be no reason for them to offer the L-Shaped Micro USB Adapter for their original Outdoor Power Adapter. If the cable is wrong, then I’d also want to make sure you received the correct power adapter. Many Wyze Cams use a 1 ampere adapter, but Cam Pan v3 is supposed to ship with a 2 ampere adapter. A table I’ve placed in a couple of topics might help shed some light. If you haven’t already confirmed that you have the correct power adapter and if that’s wrong, then that’s something else I’d want to mention in your ticket.