I purchased a pan can v3 a while ago but just got around to installing it due to needing to run power to the location it is getting installed. I just discovered the camera can’t with a USB cable with a straight micro connector that is too long and doesn’t allow the camera to be mounted or even used without a mount. There was no L-shaped adapter included. It seems clear that the wrong cable was in the box or perhaps an adapter cable missing, but wyze support keeps suggesting it’s correct. I know you can buy an adapter cable separately, but as a matter of principle, Wyze should make this right. Anyone else have this issue, or confirm the camera is supposed to come with a different cable or an adapter?
Welcome to the Forum, @rdbellman! 
Cam Pan v3 should ship with a cable that has an L-shaped Micro-B male connector at one end, and your photo indicates the wrong cable. Rather than looking for an adapter, I would be inclined to send your photo to Wyze Support if that’s the cable that shipped in the box with your Cam. If your only contact so far has been by phone (you didn’t mention how you’ve been in touch with Support), then I’d suggest opening an e-mail ticket so you can share the photo and see if they’ll send the correct part.
I also wonder how long is “a while ago” that you made your purchase. Is it possible that you’re dealing with a timing/warranty issue here?
I contacted support via chat yesterday and sent a photo of both the cable alone and inserted just like this. Due to disconnections, I ended up talking to multiple agents in chat. The first one said this is the cable it’s supposed to come with and the rest doubled down on that after reading the chat transcripts. The chat session converts to email automatically, so I still have it open. I knew they were wrong/lying, but just wanted a little proof. I think I bought it in July around prime day.
It’s been a few years since I’ve tried using the chat with a human agent. If that converted to an e-mail based ticket, then I would be inclined to pursue that. If it’s not an actual ticket, then I’d tell the Help Center chatbot create ticket until it presented me with the form to open an e-mail ticket and then follow-up in the new ticket that way with a detailed description of the issue and any relevant photos. If you purchased the Cam that recently either directly from Wyze or an authorized retailer, then it should be covered, and I would expect them to remedy that for you.
Cam Pan v3 clearly requires the L-shaped end on the proper cable, otherwise there would be no reason for them to offer the L-Shaped Micro USB Adapter for their original Outdoor Power Adapter. If the cable is wrong, then I’d also want to make sure you received the correct power adapter. Many Wyze Cams use a 1 ampere adapter, but Cam Pan v3 is supposed to ship with a 2 ampere adapter. A table I’ve placed in a couple of topics might help shed some light. If you haven’t already confirmed that you have the correct power adapter and if that’s wrong, then that’s something else I’d want to mention in your ticket.
It did indeed come with the 2A adapter. After having this forum post as evidence and providing yet another picture, Wyze finally decided it was the wrong cable and is sending a whole replacement camera since the cable itself is out of stock. It would be a shame if the original camera went to waste, so we long as they don’t block the MAC on the original, I’ll purchase the adapter cable as well. Thanks for your help!
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They don’t blacklist the MACs, however at least one user here has reported being blacklisted from warranty after getting a few replacement cams. I don’t know if that’s because they saw the old MACs still active or not. I have one that they didn’t require me to send back that I use from time to time when I travel (to keep an eye on the inside of my house) but I’m not sure if they’d notice if it was online constantly and flag my account. Probably not too much of a concern with just one cam, I would assume they’re looking for patterns.
I don’t think they actually stock those cables separately. Based on my own Support interactions and what I’ve read from others here in the Forum, I think the typical experience is that Wyze just ships a complete product and tells the affected customer to recycle the old one, but I tend to keep things for spare parts, if needed.
I’m not aware of any MAC address blocking for replacements, but that seems like it’d be an unnecessary chore for them to maintain and potentially prone to data entry error. One of my Bulb Colors that they replaced still works (responds to control from the app, Google Home, and Amazon Alexa), even though it can show only shades of blue or green (which is why they replaced it). I imagine they could block that, but I haven’t ever seen any evidence that they’ve done so.
You’re welcome! I’m glad you were able to get resolution! 