I have a WYZECP1 running the latest firmware 4.10.9.3006. The camera connects, but the highly saturated (bright) parts of the image are shaded purple. I have read the support tips that it may be the IR filter being stuck, but that affects the whole image. I can turn the IR filter on and off. It appears to be an image quality problem.
Is there anything else I can try to rectify the situation?
Paul
You could try Gently tapping the camera on a hard surface. I have never had the purple problem but have read where tapping may bring it back to normal.
I have seen similar on old cameras. I am pretty sure it’s just the sensor dying. Does NOT look like the stuck filter issue.
I noticed that you tagged this topic with web-view. Is that the only place you’re seeing this color issue? How does the Cam’s video (live view and recordings) look in the mobile app? I think some other users have reported a purplish tint for some Cam models at times in Web View only, so I’m trying to understand if your experience is isolated to that platform.
No I have tried this on the web view, iPad and desktop. The color issue exists on all devices.
Paul
Thanks for confirming. With that information, I’m inclined to agree with @K6CCC about the image sensor.
Since you’re reporting it on different platforms, I’m going to change that tag: web-view ➜ not-platform-specific.
I am inclined to agree with this. I ordered a new v4 PanCam and its arriving today.
Thanks,
Paul
