First, I have 1 Outdoor Cam that I installed in August 2020. It records PERSON detection until this morning. Today, Oct 15, I received another two Wyze Cam Outdoor. Installed them. Updated the firmware. Later, was told by support to update the Wyze app as well. The two new WCO do not report an…

Cam Plus will be available soon, and they were/are testing it, my guess is that on one of those cams the test portion is running and the other two it is not.

I don’t need Cam Plus. 12-secs video is enough for me. I just need my 2 brand new cameras to report PERSON detection. How come they are not doing it like my old Wyze Cam Outdoor?

In settings, tap services, then person detection. Make sure its turned on for those cameras.

@joedel263 has pointed out the possible missing piece! You have to go to https://services.wyze.com/ and select the legacy user person detection, then enable person detection on your camera. You can also do this in the app by going to account, then services, then chose the camera(s).

My Outdoor cams are not listed in both website and app.

I’m already subscribed to this one. [image]

I know adding a V2 triggers a cam plus trial. I dont think WCO does this, but if it did then that would cause the new cams to not show up on the person detection tab (they’ll be on cam plus) It doesnt sound like this is whats going on, but its only other thing I can think of.

Do you also have PERSON detection on your WCO? I have it on my old WCO but not on my 2 new WCOs. [image]

I have two outdoor cams at two separate locations. Both were early access units and both have person detection. Its likely a system setting somewhere, just a matter of finding the right one.

How old is your “palm tree” WCO? What firmware version is on it? Was it a beta test model, or what does old mean? Right now “person detection” is done server side in the cloud. Your wco wakes up to a pir detected event and zips the video off to the cloud in the form of a short video. Some how t…

Outdoor CAM PIR does not record Person detection

Wyze AI

tpfld October 16, 2020, 1:31am 17

I’m already subscribed to this one.

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Outdoor CAM PIR does not record Person detection

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