First, I have 1 Outdoor Cam that I installed in August 2020. It records PERSON detection until this morning.
Today, Oct 15, I received another two Wyze Cam Outdoor. Installed them. Updated the firmware. Later, was told by support to update the Wyze app as well.
The two new WCO do not report any Person detection. I was told by support that PIR is not supported on WCO. Here is what he said:
“(07:01:10 PM) Neil: Weird, as far as I know person detection doesnt work yet with the outdoor cam even on previous updates”
Have they really removed PIR detection on WCO?
Can someone tell me if your WCO is recording and reporting Person detection?
Since I reported that my old WCO is reporting Person motion, so sorry to find out that it is also not reporting Person detection.
@tpfld
PIR is Passive Infrared, this does detect the heat signatures of people and the WCO does this, but it just tells you motion is detected
Person Detection is when you get a notification that a person is detected, this is done through Legacy Person Detection or Cam Plus, which are not currently available on the WCO and never have been. Cam Plus should be available son.
I am confused. Support told me it is not a feature of WCO. Yet, Wyze order page says otherwise. Plus, I have camera videos the prove that PIR Person detection is supported and has been working for at least 2+ months now.
Let’s move back to Oct 6. Here is the log of PERSON detection of my Wyze Cam Outdoor.
Two people already told me that the feature is not supported. But the Wyze order page said otherwise.
My request is for my 2 new WCOs to work with Person detection too.
Cam Plus will be available soon, and they were/are testing it, my guess is that on one of those cams the test portion is running and the other two it is not.
@joedel263 has pointed out the possible missing piece!
You have to go to https://services.wyze.com/ and select the legacy user person detection, then enable person detection on your camera. You can also do this in the app by going to account, then services, then chose the camera(s).
I know adding a V2 triggers a cam plus trial. I dont think WCO does this, but if it did then that would cause the new cams to not show up on the person detection tab (they’ll be on cam plus)
It doesnt sound like this is whats going on, but its only other thing I can think of.
