OG Cams on firmware 1.0.80 report "Failed to connect. Error code: (1002)"

Cameras
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1

Five of our cameras are OG cams. Starting May 27, the app wouldn’t connect to all of the OG cams, and just the OG cams. All the other 13 Wyze cameras of different models (V2, Pan Cam V2, V3, Pan Cam V3 and V4) connected without any problem, and so did all the Wyze plugs and light bulbs, and all our other IoT devices from other manufacturers would still connect to their appropriate apps. Only the OG cams were affected.

They were all working fine until May 27, and none would connect since then.

I cycled power, and they did the usual connecting thing, flashing blue, then go solid blue like they were connected. And they still triggered motion events in the app, which could be viewed in the app fine. They all have SD cards, but since they wouldn’t connect, the playback of the SD card contents was not available.

I went through the camera reset process and added them back in to the app. Adding the cameras worked, but they still wouldn’t connect to the app after the setup was successful. I tried this with and without the SD card in the camera, in case the SD card was messing something up.

I routinely terminate the app on my phone, and restart the app every few days or so, and I did it several times while trying to get them to connect. But that didn’t fix it.

They wouldn’t connect for almost 2 weeks, when I got to thinking.

I turned off wifi on my phone, and without even restarting the app, the app immediately connected to the cameras while on cellular. They just would not connect while my phone was on the local wifi network.

Again without rebooting my phone and without having to restart the app, I turned wifi back on and connected to wifi again, and the app was able to connect to the cameras and show the live feed without any problems. And the SD card playback works back as far as 3 weeks (they have 256 GB cards).

So without rebooting the cameras, without disconnecting them from power of wifi, without rebooting the router, without rebooting the phone, without stopping and restarting the app, I was able to restore the connection from the app to the cameras, by just turning wifi off and back on.

So if you have a problem connecting to your cameras/devices in the app, try it on a remote network (turn off wifi). Then connect your phone back to the wifi again.

2

A phone or router reboot probably would have fixed it too. Home routers do lock up from time to time (especially the built in DHCP server seems to be the first thing to stop responding) and your phone can get stuck requiring a force close of an app or reboot of the phone (depending what didn’t close out correctly).

I’d always recommend trying to reboot those two things any time you see a number of devices stop working around the same time. The OGs use a bit different protocol and servers than many of the other cams so it could have been a connection to that server that your router was not letting close out or something along those lines.

Note that there is a newer firmware for the OGs now. It updates the security of the cams, it is unclear if/when they’ll start blocking the older security, but I’ve been running it a couple weeks now with no issues so seems safe to update at this point.