I have been fighting this now for a month. Issue is I have CamPlus which allows a 14 day event history. But I can only go back 5 days. Remaining days are not bold/clickable. I have gone thru ALL my settings, Verified all cams are enabled for events. I have verified that I have all my cams set with the default 14 day period. I have all of each camera setup to record events. I even added “ALL Events” as opposed to just motion. Still, I cannot go back any further than 5 days. All cams and App are all up to date.
Really a mystery as I had all 14 V4 cams for many years and this issue is new, All started about a month or 2 ago with a new App update. For some reason that update cleared out all previous filters, which only allowed 1 day events. I redid the filters to add all cams, all for 14 days, but still only 5 days of history.
So when you view stuff on the events page, how would I know if I am seeing off the SD card vs cloud. Are you saying to directly go to that camera and look at what it had recorded?
I just do not know the difference between “cloud” view when it comes to all the “events” view. If you go direct to the camera then this is a bit tedious as you would have to go to each camera to know whatit recorded?
The Wyze help pages say the Events tab is for cloud clips, which go back 14 days with Cam Plus, while microSD footage is only reached from the camera’s live stream. On a v4 that means tapping SD Card below the live stream and dragging the timeline, so you would have to check each camera that way to see what it kept. If the Events tab still stops at 5 days after you have checked everything, a support ticket is probably the quickest route, since they can look at the cloud side of your account.
I did send a log 2 days ago stating:
I have Cam Unlimited and 13 Wyze Cam v4 cameras. In the Android Wyze app, the Events date selector makes dates older than October 17 unclickable, so I can only access today and yesterday. However, all 14 days of events are present and fully playable in Wyze Web View.
I have cleared all event filters, logged out and back in, and confirmed my cameras’ firmware is current (v.3.23.2 (1001)). I also submitted an app log a few days ago.
Please investigate this as a potential Android Events-tab date-navigation or history-loading bug and review my existing log. I do not want to reset or reconfigure 13 cameras when the recordings are confirmed to exist in the cloud.
Now today, I lost more days and only have one day I can see. ALSO going to Wyze web view, I can see ALL events back 14 days! So it appears to be an issue with Android cloud services?
I recommend that you contact support if you have not already. Submitting a log does not open a support ticket. If you contct support and get a ticket opened and let them know the log numbers you sent it they can get it forwarded to the proper team to be looked into.