I am unable to hear sound from an event. I have sound turned on under advanced settings. I’ve reset the camera and that doesn’t help. Any suggestions? Are there special permissions needed on my phone?
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Shouldn’t be any special permissions but we would need to know what kind of phone you have. But I would probably go ahead and start a support ticket if you’re not hearing sound and you have it turned on.
https://support.wyzecam.com/hc/en-us/categories/360000761672-Wyze-Cam-v1-v2-Pan
If you want to listen to it yes. But it should record the sound regardless of whether that is enabled or not.
I am aware, but since the OP appears to be wanting to hear the sound from the event, based on this comment:
I posted that screen shot. To make sure they have that enabled when attempting to listen to audio from an event.
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Sorry buddy I was thinking you were the original poster and you were asking that question. I didn’t realize that you were pointing out to him that he needed to have that on. That’s my mistake sorry
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It’s all good, we are all here to help.
@rhs9850, any luck?
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Yes, I have sound enabled, but I do not hear any sound when playing back an event. I purposely recorded an event with loud noise and with my phone volume all the way up, I still could not hear anything.
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Can you view via computer or another device, and does sound work then?
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The only way I can get the sound / audio to work is using VLC player. All the info is in this thread here:
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Well, sound is working now, but I don’t know why. There seems to be a lot of inconsistencies with this app.
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Glad it’s working for you now! 
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Hey Thanks! Got the sound on!
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Hi, @cntryangl1980. Welcome to the community! You’re welcome and glad it is working for you.
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How do you get the sound to work through VLC? I downloaded the app but I need help hearing the sound through VLC
@demetperalta Welcome to the Wyze community! Take a look at my post below to send video clips to VLC. Once the video is sent the VLC app you should be able to hear sound.