I used to think Wyze cameras were the best. I told all my friends to pick them up when they first came out. However, I currently have three Pan Tilt V3 cameras and a doorbell camera, and things have gone downhill fast.
Before the last firmware update, all my cameras worked and recorded perfectly. After the update, the only one that still works is my front door camera — and that’s the one I pay the monthly cam plus cloud service for.
It really makes me wonder: is Wyze trying to push people into buying the extra cloud service or even forcing us to upgrade to new cameras? Because it sure feels that way.
I contacted Wyze Support, and after waiting, they finally told me to “record and submit logs” for any problems. But here’s the problem — my cameras aren’t recording at all, and the app gives no warning or message that recording has failed. So there are no logs to post.
At this point, I think my days of using Wyze are over. I used to be their biggest fan, but this experience has been incredibly disappointing. I’m ready to switch to SimpliSafe or another brand that values reliability and customer trust.
Welcome to the Forum, @NotsoWise! 
I’ve seen that suggested more times than I can care to count and without any real evidence for that. In fact, I’m wondering if what you’re describing with Cam Pan v3 is the known issue that a member of Wyze Team was soliciting logs for a while back:
You might want to check out those topics and see if they describe what you’re experiencing.
There are. You don’t see them as a user, but you can submit a log from the app, and I generally recommend following that up with a ticket (be aware that logs and Support tickets are not the same thing). If you’ve already contacted Wyze Support and have a ticket number for your incident, then I’d include that in the log details when you submit (there’s a free-form text area for you to describe your problem and enter such), and if you still have an open ticket via e-mail, then you can likewise reply to that ticket and include the Log ID for the log you submit.
While I like SimpliSafe’s monitoring service and find their sensors easy to work with, I can’t say the same about my experience with SimpliCam. I have just one from when they upgraded my system a few years ago, and I’ve never been very impressed with it.
I am not wasting any more of my time trying to figure it out. My door bell camera with the camera plus works. The others don’t. Not spending the money on the unlimited plan only to to chance it may fix the problems. I am going to look for an alternative system. Many posts on Reddit about the same issues I am the having. Wyze seems to have dropped the ball. I even tried tried to delete the newest firmware and go back to the one before when the cameras worked. But, when I tried it took my to the AI chat. Worthless
I didn’t suggest that at all.
If you want to attempt that, then please be aware that the instructions in the Help Center article describing that process frequently say “folder” when you actually need to copy a single file to the root directory of the microSD card you intend to use. The advice about using a 32 GB (or smaller) card formatted FAT32 are is important, too. In the past I’ve tried flashing with a 256 GB exFAT-formatted card because that was the most convenient thing to grab, and that failed; trying again with a 32 GB FAT32-formatted card succeeded.
I am not spending any more money on trying to get these cameras to work. In fact I already tried three different brands of cards all smaller than 32gb.. They all worked before the firmware update. By your responses it almost feels like your work for Wyze.
I’m a Forum volunteer trying to provide assistance, information, and suggestions, just like many other community members here do.
Just can’t please everyone, can you 
Just found out that the cameras no longer will play video EVEN WITH THE SIM CARD. What is the point of even having a card? I already pay for Google cameras, I’m not paying for a separate subscription. Would have been nice to have gotten some kind of warning. Now these cameras are basically trash. Still photos aren’t all that helpful when I want to see the whole action.
Click on the SD Card icon and that will take you to the SD Card recordings.
Ok.. after telling Wyze I was going to post problems on every social medium platform.. Abracadabra I got new firmware updates today. On my doorbell camera and all my other cameras. All my cameras are recording for now let’s see how long it lasts. I encourage everybody to check to see if they have firmware updates as well. The firm update for me was as follows
All cameras V3
Latest version: 4.50.15.4800
Current version: 4.50.15.4800
Doorbell camera
Latest version: 1.0.24.37
Current version: 1.0.24.37
To the moderator of this form none of your advice worked. This issue was strictly Wyze blocking customers from able to use the basic features of recording an SD card. It’s not after only complaining and posting on several social media platforms that I got a firmware update today and now my camera’s work. We’ll see how long that lasts.
Interesting that I have a cam pan v3 that had stopped recording to sdcard and after the latest update is now recording again. I am going to take out a pan v3 that I had retired for the sdcard issue, update it with the latest firmware and see if it now works and records to the sdcard. Stay tuned.
UPDATE: The cam pan v3 I took out of retirement and updated with the new firmware is indeed working again normally. Inserted a 256gb sandisk high endurance card and it was accepted with the “ding ding" and is recording to it.
Kudos to Wyze engineers and tech support for this fix. Unfortunately, it does mean that I will not be buying anticipated new cameras.
To those that have posted that recording to SD card is working again - is it still working? Mine worked for a very short time, then after I viewed some of those recordings it’s gone back to same old “No Video Available at this time”. This has gone on for several months, including after latest Firmware. I have done EVERYTHING possible multiple times & same old saga. Seems to me that they are trying to force the subscription onto me which I refuse to do. I bought this camera for the sd recording function that went along with other features & it used to be the best thing. For several months now it has been a piece of frustrating junk.
No, they are not. If they were than everyone would have the issue. I can view SD card recordings on all my cameras with no issues.
No, it is not still working. Neglected to keep tabs on it to discover what you have now posted. I am getting a small window with a number I perceive it to be the number of events and an occasional icon for what the event is, i.e. person, pet, etc but no video. So much for the kudos sent to tech support and engineers.
It’s so frustrating as you know. Have regularly got determined to fix the issue, spent so much time going thru all resets, unplugs etc, occasionally get it working & get so excited, then as soon as I view one or 2 of the Sd recordings it goes goes back to this stupid message & can’t view any of them again or future.
Ironically, I have 1 cam pan v3 that was not affected by this issue. It was activated 07/2024. The problem cam was activated 06/2023. I have a 3rd one in storage that I have to check, it was activated 01/2023 and started working after the update. I have no idea what to expect when I take it out of storage, continued success or failure after a couple of days.
The difference between the cams is the good one is mounted upright and the failed one is upside down, but all other functions work. The mounting status should not matter since Wyze marketed the pan v3 as mountable either way and I had both mounted upside down for several months.
No new Wyze cams for me anytime soon. Issues already reported in the forum for the pan v4 and the duo pan.
I was reviewing events from one of my V4s today. The camera is set to record, “CONTINUOUS” on SD. I know that someone went into the house, and I expected the camera to have recorded the event. It didn’t. So I looked at the SD card. That’s when I found out, it stopped recording; there was no green bar on the timeline. And there was the, “No video available” message.
After rebooting, the green bar started showing up again. But the green bar started only at the point after rebooting.
Update:
It seems that the SD card has a hardware problem. Once I switched to another SD card, the issue disappeared.
I gave up on a V3 pan that would do that all the time, even swapped SD between another V3 pan that didn’t have this issue.
Seemed to be specific to that V3 pan, maybe different batch with different I.C.’s manufacturing or chipsets?
Ended up giving that V3 pan away to another member of this forum.
To this day the other V3 pan still records to SD just fine with either SD card.
I haven’t ant won’t purchase any Wyze products since the V3 series, had enough of the BS and unreliability.
Much happier with Reolink’s and now just use Wyze cams in areas not needing “Real” security cameras 