No longer able to view playback

Is anyone else having trouble viewing any recorded playback? Im able to view my events but nothing else…the SD cards are functioning and the only way I can view anything on them is to remove them and insert into my laptop…

This is a problem with ALL 5 of my cameras

How are you attempting to watch?

from the app, while viewing events i am attempting to view sd card …

What camera models does this include? I can try to replicate it, but I’m not seeing it so far

pan cam v3, cam v4, pan v2, and the cam v3

Hmmm I’ve just used mine in those models, in not seeing any issues.

What cards are you using and what is happening when you try to see the sd footage in the app?

All my cameras have had the same cards in them since day 1 . If I remove the card and insert it into my computer I can view all the videos without problem but when it comes to viewing the playback that’s on the SD card through the app it’s unavailable.

It started to work for a few hours the other day but went right back to not working on all cameras again

Sorry for the delay in my response here, so it sounds like the cards are reaching their lifetime, I would put them in a computer and do a full deep format not a quick format and see if that changes anything. Sadly memory cards do have a finite life cycle and containers recording if you happen to use that can run through it a lot quicker than event recording. That’s one of the reasons that I personally use bigger cards so that I get more mileage out of them.

By chance what cards are you using?

My events are not recording either. Just a thumbnail image

Hey @trader4300

Sorry it took me a bit to respond it’s been a busy few days. Upside my car has a new motor LOL

If you’re the only showing a thumbnail, do you subscribe to any of the tears for subscription at all?

I have tried to deep format the cards and also got new cards for 2 cameras and still not working. this makes no sense to me at all!

@Bam I did get my recordings to show and play in the timeline for about 24 hours after a firmware update but that only happened with 1 of 5 of my cameras.

No subscriptions. I installed an SD card which is where the videos should go

How are you attempting to watch the video events? Seeing only snapshots is what you get if trying cloud events without a subscription.