Hi, I just got two new Wyze Pan cameras, and for the last three days, these cameras have recorded zipola. I can walk in front of these all day long - nothing is recorded. Under “event recording” “Detects Motion” is checked green. No recordings whatsoever. I can manually record, but that’s not too he…

I wasn’t trying to imply anything. I was merely trying to assist you. You still haven’t said what version of the app you have or the firmware. I find that information helpful when trying to help someone troubleshoot a problem with their cameras. Could you please provide that so maybe someone on the …

What’s the firmware version? Did you just upgrade it? There’s a thread on similar problems.

Sorry for being crabby having spent all these hours laboring over this thing… My app is v2.3.16 (Android), and v2.3.25 (iOS) with firmware 4.10.3.50 on both cameras. When I first set these up, it asked me to update the firmware. I wished I hadn’t. I will look at your link… Thanks.

OK, I followed the instructions to downgrade (they should make it built into the app IMO), and so I’m on *.40 firmware, and now it’s actually working recording and motion tracking, and there’s way less lag too. Thanks.

Hi @KWLA , I think you just had bad timing of setting up the new Pans right at the time that a new firmware and app release came out. Even though the releases always go through pretty extensive beta testing, there’s always the possibility of an undiscovered glitch. The devs are aware of it. It’s bee…

@kwla Take a look at this post/topic: [image] Cam Pan Motion detection Not Working Cameras This is what worked for me… all of our pan cams are now working properly. I hope this helps you all.

Just got my Wyze Cam Pan today, April 25h, 2019 and am also having the Same issue with No motion tracking and no sound detection. Was prompted for firmware update out of the box and it is now on 4.10.3.50.

Hi @lightyear04 , This is a brand new issue that Wyze is aware of. Until they get it fixed, see the post immediately above yours for a workaround.

We’re sorry, everyone. I’ve informed the team about this. If you’re running into this problem, please send us logs through the Help & Feedback section of the Account tab in the Wyze app. We’re looking into this now.

[image] Cam Pan Motion detection Not Working Cameras This is what worked for me… all of our pan cams are now working properly. I hope this helps you all. [image] Cam Pan Motion detection Not Working One more time for those of you who missed it - Here’s what I did t…

New Wyze Pan Cameras refuse to record anything - won't track motion

Cameras

Loki April 26, 2019, 12:17am 9

@kwla Take a look at this post/topic:

Topic		Replies	Views
New Cam Pan won't detect motion events even if it's turned on Cameras cam-pan-v1	41	6547	March 28, 2020
Cam Pan Motion detection Not Working Cameras	279	20875	June 24, 2020
Wyze Cam Pan not detecting motion, motion tracking, etc Power & Lighting iphone-ipad	66	10111	August 5, 2020
Wyze cam pan camera not detection motion or taking videos Cameras not-platform-specific	5	916	May 13, 2019
Wyze Cam Pan 4.10.3.60 Update Wyze News update	64	7340	August 9, 2019

New Wyze Pan Cameras refuse to record anything - won't track motion

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