I think you just had bad timing of setting up the new Pans right at the time that a new firmware and app release came out. Even though the releases always go through pretty extensive beta testing, there’s always the possibility of an undiscovered glitch. The devs are aware of it. It’s been less than a day since it was reported and I expect that they will have a solution for it soon.
Just got my Wyze Cam Pan today, April 25h, 2019 and am also having the Same issue with
No motion tracking and no sound detection. Was prompted for firmware update out of the box and it is now on 126.96.36.199.
We’re sorry, everyone. I’ve informed the team about this. If you’re running into this problem, please send us logs through the Help & Feedback section of the Account tab in the Wyze app. We’re looking into this now.
Seriously, I’d send it back for a refund. Sending both mine back for full refunds. Way too much of a headache. If you aren’t a techie like me, you won’t understand all this downgrade stuff. Every time there is a firmware upgrade, this happens. Nothing has worked for me! I’m buying a different brand. Heard there is much better stuff out there.
Yeah they really should address this. Cheap doesn’t mean we didn’t pay. In fact the price has gone up on the Wyze Pan. I was pretty stunned!
I found the old firmware some time back, tried to zip it and it wouldn’t even zip so I have no idea what’s going on. I stopped fooling around with it because I was afraid I’d mess something up. Come here and ask questions and you’re treated as if you should know all this techie stuff.
But trust me, this happens every single time when they upgrade their firmware. One time my camera was spinning and spinning out of control and I didn’t know what was going on. Looked it up and you guessed it…firmware upgrade causing the problems! That was one of many upgrade issues and I can’t take it anymore.
Currently waiting on my new camera, but Wyze is going back. I’m done. Hey good luck. I hope it works out. Maybe they’ll have the issue resolved by the end of the day or something!
Good for you! Give yourself a pat on the back! I unfortunately haven’t had a smooth experience. Initially everything was fine…for a couple of weeks. From that point on, nothing but problem after problem.
I shop on Amazon and the price has increased. Yes there are those of us who do shop third parties, in fact it’s quite common! And if a third party hikes their prices, I’m definitely gonna mention it regardless if the manufacturer keeps their prices the same.
It seems like The Team’s first move should be to pull the firmware upgrade, so every new customer’s first experience isn’t having bricked Cam Pans they’ve just paid for that do nothing at all. Followed by hours or days of tedious experimentation and helplessly wondering what the problem is. This is nuts, and of course very frustrating. I don’t have a MicroSD card and have no easy way to downgrade the firmware, which in any event isn’t really something consumers should be asked, even implicitly, to do for you.
So why on earth are you still bricking new devices with a corrupted or buggy firmware upgrade? I can’t imagine there’s much percentage in doing that for you, either.
^This. I have purchased 6 Wyze cams over the last year - V2 pans and static cameras. Purchased a new pan last week and having same issues as others here. If not for the other cameras being great so far I would have returned this one immediately and never looked back. I will try the process but will not, and SHOULD not, be expected, as the end user, to ‘roll back’ firmware updates and fight with the system to get it to work properly. Still relatively satisfied with other Wyze cams, but now, I’m twitchy. Time will tell.
Agreed. I dont have a computer at home. I use a kindle and an i pad. i cant set up an sd card to fix this mess.
I bought 1 to try because i heard good things.
I think i am done with this junk if there is not a fix in place by Wednesday. Ill just send it back and buy something else.
I would rather spend 10 times the money and have a product that actually works.