NEW_Wyze lock gateway already paired to another account

how can i reset this ? i don’t want to return it to Amazon!

Welcome to the forums!

How did you come upon this gateway? Did you recently buy it, or is this yours?

Here’s a possible applicable support article.

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I bought it from Amazon, thinking it would be a new item

Steve C.

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i guess I’m sending it back to amazon :frowning:

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