I received my Cam v3 from Amazon several months ago, and just now got around to setting it up. Well, it won’t connect to my Optimum WiFi. I keep getting “Cannot connect to local network” message. Optimum uses “Smart WiFi” in that you cannot choose 2.4Ghz or 5Ghz, it is auto selected based on qualit…

Most smart IoT devices don’t play well with 5 and 2.4 on one ssid. If you can seperate them it will work.

You might have to do a little research to find it, but I remember there was an app that restricted the 5 GHz band on the phone. That way, its only trying to connect your IoT to your wifi. You might try that.

[image] Support 5GHz wifi band for Wyze Devices Maybe Later For someone like me, the Wyze Cam will NOT connect to the local network… PERIOD, because I have Optimum which uses “Smart WiFi” which has both 2.4Ghz & 5Ghz bands using the same name (ie SSID) and password. The ca…

Obviously adding 5 Ghz to existing cameras is out of the question though. So the OP raises a valid question - what IS the best practice for adding Wyzecams to these twin-named networks? Is temporarily disabling 5 Ghz sufficient?

The OP has (had) same-named networks. SlabSlayer provided some helpful tips over here: [image] Support 5GHz wifi band for Wyze Devices Maybe Later I have a TP-Link Archer A6 Mesh with dual bands on the same SSID with Smart Connect auto switching enabled and an extender wi…

Well, when I called Amazon, they brought Wyze onto the line to support me and then dropped off. So Wyze DOES have phone support, they just don’t publish the phone number! The rep told me I need to contact my ISP and have them split my Smart WiFi back into 2 separate bands. First of all, that’s unac…

[image] Billbo1970: So Wyze DOES have phone support, they just don’t publish the phone number! Contact info is available on Wyze.com website pages in the standard footer location by following the link, “Contact”. [image] Contact Us Customer SupportHow can we help? You can chat wi…

I understand you can also just dial 844-WYZECAM .

:exploding_head: Life Changing Event :exploding_head: I knew they had a toll free number. I knew it was listed on the bottom of the Contact Us Webpage . Never knew it spelled out WYZECAM! Thanks @Customer !

Wow… instead of acknowledging any of my valid points you only choose to point out that I missed seeing their support phone number… :expressionless:

New User here, Cam v3 will not connect to Optimum WiFi

Cameras

Seapup June 10, 2022, 3:06am 4

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New User here, Cam v3 will not connect to Optimum WiFi

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