New User/customer-easy question

Cameras
1

Order #: 010636454 - 6/10/21
First reply from Wyze - delivery due 6/16/21
Second reply from Wyze (on 6/16/21 - your package will be delivered tomorrow (6/17/21)
Third reply from Wyze - delivery due 6/15-17/21
The above information was sent without any request from me.
Today (6/22/21), trying to ‘track’ order states that on 6/19/21 it was in transit to Hagerstown, MD. Is this normal? Is this what I am to expect from Wyze. Do you have any idea where it is and when it might be delivered?? Or is this the usual “it is due to Covid19” problem?

Hope things go better from here on. Please respond as I have not had any success dealing with your support section.

Thank you,
Bob

2

It’s because they use FedEx SmartPost which is certified as the worst shipping method in the US. Search the forum and you’ll see lots of company.

The equipment and the service are pretty darned good overall. But your mileage can vary.

(Most posters including me are merely fellow customers here, and we do not speak for Wyze.)

3

Welcome to the Wyze community @bob.moyer1!
I’m sorry about this experience!
I would suggest contacting FedEx support about this.
Once Wyze ships out the package, FedEx is responsible for getting it to you and Wyze has no control over it. I too have sometimes experienced slower shipping with FedEx in general, not just with Wyze.

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4

Thank you both for the quick response. I didn’t mean it to sound too much like a ‘rant’, but as a new customer, I believed the first emailed delivery date and I actually took the day off from work so that I would be here to receive it. I have had issues with FedEx also and depending on the driver, they sometimes will not leave it without a signature. I personally would not intentionally deal with FedEx. Thanks again.

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5

Not sure about your particular case but generally the last leg of FedEx SmartPost is delivered by the US Postal Service, not FedEx.

6

It may be one thing if USPS actually received the package from Fed Ex, but when it just sits in Fed Ex’s hubs and languishes, can’t do much about it. Good thing no one sends chicks by Fed Ex - they wouldn’t make it alive.

7

Right, but my point was that any issues with his local FedEx driver are probably irrelevant.

8

You need to contact Wyze. This is a user forum and Wyze employees rarely monitor it.

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9

@WildBill is correct, contact Wyze by:
By phone: (206) 339-9646
Or online: Wyze.com/support
Wyze Support has extended their live support hours for a better support experience. ( Excluding Holidays & Emergencies )
WEEKDAY HOURS:
Monday - Friday 4 AM – 8 PM PT

WEEKEND HOURS
Saturday 8 AM – 4 PM PT

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