I searched for this issue and it seems like what happened back in September. Once of my camera was showing the inside of someone else’s home. I signed up for the CAM PLUS Annual subscription on Saturday. Didn’t check the app until this morning. I deleted the device from my app but the Event Recordings are still in my Events tab.
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Thanks for the report. Are you seeing this other camera in the live view of this or just in m recorded events? Have you contacted support on this issue yet? I will also escalate this on my end. Was it a very white blurry picture of a room perhaps?
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While we are working on getting this escalated, please also email security@wyze.com. Let us know what they say. You should get a reply pretty quickly, although it’s still before 6am in Seattle right now.
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Just want to check one more thing: there is a stock placeholder image that used as a thumbnail when the event video frame can’t be retrieved. It appears to be a somewhat burry white-tinted image of a living room. Just want to make sure that’s not what you’re seeing?
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I was able to see the live view as well as the recorded events and the picture was crystal clear.
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I just emailed them.
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Nope. Crystal clear.
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Please go to the Wyze app’s Account tab and tap on Wyze Support. Then tap on Submit a Log. Select the camera type and “Other” and then submit the log. Save the log number and report it here as well as emailing it to security@wyze.com
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Did this happen on the Web View https://my.wyze.com/live
or in the App itself (Android or Apple)?
Sounds like it happened in the app itself if you were able to delete the device.
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Nope. In the app.
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Thank you @driabnav, for alerting us to this issue, we are investigating it at the moment, and we will be contacting you through security@wyze.com
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Mystery solved. Our renters in our basement (who have access to our security system) borrowed our outdoor camera to watch their dog while they were out for a while. I didn’t even recognize that it was their space.
I apologize for the confusion but they borrowed at almost the exact same time that I upgraded our Cloud Storage with Wyze. All is well.
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Thank you @driabnav for the follow-up,
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Thank goodness haha
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I found these placeholders (usually disappeared within seconds) disturbing until I finally figured out they were placeholders. Maybe a Wyze logo or an hourglass (doesn’t need localization) would be less confusing.
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Yes, thanks. We’ve made that suggestion.
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