Need to know how and who to contact to order new set of lock adapters, moved and current adapter does not work and cant find the other ones.
1 Like
Welcome to the Wyze community @claudemauldin3! You may want to contact Wyze Customer Support about this issue!
By phone: (206) 339-9646 Available Monday - Friday 5 am - 6 pm PT and Saturday 8 am - 4 pm PT
Apparently, the adapter replacements are not available for individual sales and I was directed to these pages to “wish” for them.
Yeah… the threads on my adapter pulled out (these are the super-fine threads that actually secure the Wyze Lock to the adapter) threaded out, leaving the lock unable to twist the adapter itself and therewith, the shaft of the deadbolt. I mean, the adapter is aluminium,the threads are wicked thin, and they bear a great deal of load as the lock operates each time.
And now I find out from Wyze support “Oh, we don’t have replacements for adapter plates, teeheee! Guess the solution is just gonna’ hafta’ be a new unit! Silly you!”.
Get a grip.
I too called customer support and they said that the adapters are not available for sale, and my only option is have to buy a whole new unit! They need to be much better at supporting their customers than getting you to repurchase their products!
2 Likes
That seems to be the model…sell new rather than sell parts.
Perhaps a little too quick with criticism on my part (mea culpa):
1 Like