My Wyze Doorbell behaves like a napping security guard

[Baldeagle69]

On a consistent basis, my doorbell cam fails to record events. Just last night it caught my son arriving home and entering the front door (Yay!) Two hours later my daughter arrives home and no event recorded. What the heck!

[SlabSlayer]

Can I assume it is a VDB v1 and not a Pro?

Do you perhaps have detection zones set? There are discussions indicating that when they “fixed” the video rotation and aspect ratio to allow integration with HMS Monitoring tab, it causes the video to rotate, but not the detection zone. It is claimed to be off by 90°.

I have not seen confirmation from Wyze that this is the case, but there are users in the forum who have tested this and reported it.

Video Doorbell Ignoring Detection Zone

It appears that the detection zone is rotated 90 degrees counterclockwise to what you set. It has something to do with the rotation issue they “fixed” for the Wyze Home Monitoring. On mine, when viewing the live image from the doorbell, it first connects with a low-resolution image, then rotates 90 degrees counterclockwise, then shows the high-resolution image correctly. It seems that somewhere in that rotational process, the capture zone is getting rotated differently from the image.

Wyze Doorbell cam detection zone rotated 90 degrees after update to 4.25.1.042

After updating the firmware on my doorbell cam to 4.25.1.042, I noticed that my detection zone wasn’t blocking the correct areas. I eventually discovered that the area being detected was actually rotated 90 degrees counter-clockwise to the map of the detection zone. In other words, the area ACTUALLY being detected was 90 degrees counter-clockwise to the area INDICATED in the detection zone map. Prior to this latest update, the detection zone was accurate, and matched the map correctly. When …

[szwhitted]

Same here!!

[Baldeagle69]

That might explain some of the issues I’m having but not why it recorded my son coming in and completely missing my daughter coming in two hours later. I’m beyond frustrated with this thing. I just ordered a blink doorbell. I’ll see how that goes. I’m fairly happy with the rest of my Wyze ecosystem, but this doorbell has been driving my nuts.

[bullrhino]

Don’t have a solution, because mine is doing the same thing, but I wanted to say your “Subject” or Title is spot on.