My person detection stopped working

My person detection stopped working yesterday. I called customer service and they tried to it troubleshoot, but it wouldn’t even let me submit a log. When I click on the person tab it tries to MAKE me purchase CAMplus. But I’m grandfathered in without it. Anyone else have this problem?

I am guessing your referring to the legacy person detection? Or do you have a camplus subscription already? What camera is this on? What firmware version # and what app version # and what device and it’s OS are you using?