Jason, I’m wondering if it might be helpful to split up this wishlist item by product?
Its current organization makes it feel to me (and maybe users and dev team) somewhat insurmountable but there is a lot of opportunity between where we are right now and a full app rewrite.
Perhaps by combining all sharing issues into a mega-thread it’s possible smaller but more feasible incremental changes are missed?
Yes, ideal pie-in-the-sky option is multi-user multiple-permission-type selection but if that takes a whole app rewrite that isn’t in the cards for the next 2 to 5 years then maybe there’s room to optimize the current sharing defaults within the app? How best would that data be collected?
For example, for Wyze Cameras, if previously the app did support SD card viewing then I think there would be near-universal approval of a ‘warning modal’ when enabling user sharing. Similarly, I can’t imagine most users want to give shared users permission to disable cameras.
Likewise, for the Wyze doorbells, it’s very difficult for me to imagine a scenario where you’d want to share a doorbell but not share notifications (even if you can’t setup the video tunnel to subordinate devices/accounts to allow answering).
Perhaps, the dev team has ideas on how best to solicit feedback given the constraints on app architecture rewrite, maybe “multiple users’ permissions for shared users across the entire Wyze product line” thread can replaced by something that narrows down the requests and highlights what’s possible now?
I may be totally wrong, though so no hurt feelings if there’s a better way of getting actionable shared-user requests that match the ethos of Wyze, the capability of the current architecture and are highly requested by users.
Engaging the dev or engineering team on how they’d like to measure that may not be easy but hopefully Wyze encourages that
Good luck on the go-betweening
When will this be seriously addressed?
Customers have been asking and pleeding
Really would like the ability to have an administrator in order to add cameras to the account.
I need a contractor to add cameras to a remote location.
This is RIDICULOUS!!! I’ve been a faithful WYZE User for years now, and have successfully promoted their products to all of my family members! What, does WYZE think that everyone lives alone??? We MUST be able to have better sharing controls! Unless everyone is logging in using the same account, (which is NOT an option) these cameras are practically worthless!
Several of my siblings have shared their outdoor cameras with me so I can help keep an eye on their places… Now, I get notifications every 20 seconds when their pets walk across their cameras! I can NOT turn off WYZE notifications, because I really need to keep an eye on my own notifications… I absolutely cannot believe that WYZE hasn’t figured this very simple, common-sense logic out!!!
In the meantime, since we don’t know how long this will take to implement, or what all will be included, here are some workarounds for what your usecase is:
If you have Android, I recommend looking into Buzzkill or Macrodroid. I have/use both and love them. With this, you can set up a rule to intercept notifications from particular cameras shared to you so they don’t show up, then when you actually want those notifications (such as when they go on vacation), you can turn off that rule. Or you can tell it to only show you person notifications during certain hours and with any cooldown period you want or any other schedule you choose. I use this a lot. It gives me absolute control over notifications to work exactly as I want.
If you have iOS, then Apple doesn’t allow anyone to make apps that can do anything like that, so the best workaround while we wait, is to only add/share the cameras when needed, such as when they go on vacation.
Obviously, it would be preferable for Wyze to have their own solution ready to go right now, especially for iOS users who are limited by Apple’s policies, but since that isn’t the case right now then the above workarounds are what we have available to us right now. So it’s either, use one of the above, or deal with the notifications, or not share cameras. Hope something of the above can help while we wait for a Wyze implementation of some kind. That’s how I have dealt with it for now at least
I am not on the inside and do not have any inside info, BUT…
In a recent email this was mentioned about the newest " Beta August 21
Added support for Oauth login
Added support for Google and Apple ID login
Up to this point, it has been impossible for Wyse to add the features we have been asking for due to the fact that the application had no concept of a user. You cannot treat users differently (some have admin access, some are just passive watchers) until you have the ability to discern one user from another. Currently you log into the account and everyone accessing an account uses the same UserID and password. No way to tell Jim from John.
With the introduction of Oauth, they can leverage Apple IDs and Google IDs to know who you are, as an individual user, and assign access permissions to that identity without having to invest in all the trappings required to provide identity services.
You would log in with your Apple account or Google account, they pass an authentication token to that service provider, get the approved response and all they need to store is what permissions that identity has been assigned. BRAVO!
This is the game changer we have been waiting for <I think?>
5 years later and this feature is still not added. Pathetic.
This just recently became a problem for me, now that my wife and I both need separate accounts for our two Wyze Watches. It is no longer feasible to just have both our phones log into the same account. Please, for the love of all that is holy, figure this out and implement it Wyze.
Shared users microsd card access
I wish shared users could view the events on the micro sd cards
I don’t know how hard this will be but I asked my husband to make a free new email account in both our names . Then switch all our devices over to that email account. Then would we both be able to do anything we want with the cameras?
We’ve tried using the same account and we found issues with viewing videos or settings when both in the Wyze app at the same time. It’s like the app had an issue with two different account access points
I know this post is a few years old, but it this topic is still a major issue in our family. My spouse and I have to share the same log on just so we both can change settings as we need. We both work very busy and opposite schedules, so a call or text sometimes means we are waking the other person up or having them step away from work to give the code. It is really frustrating. I wish Wyze would come up with a solution.
I agree. My husband has a different account than I do. I shared the cameras with him but he can’t see the sd card recordings because he is a shared user. When we share a camera it is so they can use the cameras and all of the features. Maybe give a toggle to allow shared users full access of just viewing
I really don’t understand why this isn’t in the Roadmap yet. This is a huge issue and you are shooting yourselves in the foot by not addressing it quicker.
You are clearly wanting to sell more products and quite a few of them are ‘personal’, requiring a person using them, to have their own account. In a household with multiple accounts that are sharing cameras, they have to constantly switch accounts in order to work with the cameras or back to their personal account to manage their personal devices. Surely you see the issue with this.
It has been frustrating enough for me that I have abandoned all personal devices, (scale, band, watch, earbuds, etc) because it’s not worth the hassle.
Please make this a higher priority than new products.
Control notifications for shared cams
Device notifications (and many other settings) are not available for cams shared with you by another user. While I may want access to a shared cam, I don’t necessarily want to inherit the notification settings from the other user.
Not sure why the share user has zero control over cam notifications, but it makes for the shared user at the very least to be able to turn off notifications, and ideally be able to have full control over what notifications they receive for all cams, not just the ones in their own account.
I literally just emailed support asking about this feature and was directed to the wishlist.
This isn’t just about the cameras and access to playback (although that is important). It’s also about the settings that are different in the thermostat, the air purifiers, the robot vacuums. I don’t have one of the deadbolt locks yet, but that’s also on the list, and I don’t know if there are different options between the owner and a shared user.
Adding a second layer of share to mark someone as a co-owner instead of just a shared user would be ideal. That way they can turn on and off their own notifications instead of being locked into whatever I have decided to set as triggers.
What’s the latest news on this?
Ability to block notifications from cameras shared to me
I have cameras shared to me that get a lot of action. Of my own cams, I use 2 to notify me like a security system. Having tons of notifications from the shared cams makes notifications useless.