Missing order

[Omgitstony]

Welcome to the forums! Sorry your having this issue! Have you seen this shipping update thread? There is a section for kn95 masks that gives some information about their status as of the 12th.

When you spoke with CS, did your order get worked out?

@Amie

Backordered KN95 orders

• We are currently backordered on KN95 masks until next week (week of May 17). Replacement orders will also be shipped out then. There was a longer hold-up at customs that we hadn’t baked into our ship dates and we apologize for the delay. If you no longer want to wait for your KN95 order, you can request to cancel here:

https://docs.google.com/forms/d/e/1FAIpQLSdQddmv06qFnlh-7DJyeUgeKCBCrnSjuEQpjw6qBAs2FRNA7w/viewform

Update on Wyze In Response Orders & Shipping (May 12, 2020)

Hi, everyone! Amie here. I help run the e-commerce business at Wyze. We are aware of the issues going on with orders placed on wyze.com and Wyze app, and are very sorry about any frustration that it may have caused you. We definitely hear where you are coming from and have been working on improvements behind the scenes, which the Community team has asked me to share with you all. To give you some background, we onboarded a new fulfillment partner in mid-April to manage the astronomical volume …