I have already submitted the following as a support ticket with Wyze, but I’m copying it here in case anyone in the forum community has experienced a similar issue and to see if maybe there is something obvious I’m missing. Thanks in advance for any input
Missing events from Wyze app, but they are captured and displayed both to
the Wyze API and to another Wyze account to which the cameras are shared.
The two camera models involved are:
Wyze cam V3
Wyze Battery Cam Pro
And both are set up as litter box cameras to monitor our cats litterbox use.
My account is the primary account to which the cameras are associated.
My partner’s separate Wyze account, with a distinct userID has access to the
cameras by virtue of me sharing them with his Wyze userID from w/in my Wyze
account through the app.
There are two separate, but probably related issues.
Both cameras have, on a couple of occasions had the settings for Event
Recording flipped to ‘Smart Detection’ instead of ‘All events’
I am almost certain I never changed this setting. During the period when the setting
was ‘Smart Detection’ I noticed events missing (since they didn’t match the Smart
Detection criterea). What’s odd is, the events did appear in the event feed
on my partner’s account in his instance of the Wyze app
Just today, on the Wyze Cam v3, despite the Event Recording setting not having
changed from All Events to Smart Detection, there were a couple of events that
did not appear in my app’s event feed, but did appear in my partner’s account.
