microSD not detected

Cameras
24

Or anyone whose cameras have been replaced under warranty for the same problem?

25

I just purchased a bunch of new cams and pan cams and have the exact same issue on 4 of the 6 V2ā€™s I purchased. I havenā€™t unboxed the others yet.

I also havenā€™t unboxed the PAN yet. The cameraā€™s donā€™t produce the chime when the card is inserted. I tried an SD card from a previous working V2 and it is not detected by the new cam and the sd card not detected in the new cam works fine on my previous V2.

Looks like there is a QA issue on this batch. Chat Support walked me through the regular checks of factory reset, etc, but nothing helped. They need to send out replacements.

26

start a support ticket. there have been some issues with a limited number of cams, a user here found one issue himself and I believe it was reported to Wyze. the support ticket will help you with possible replacements

2 Likes
27

Just had the same issue, with my latest camera which arrived end of June.
Cards which work in cameras purchased earlier, will not work
No Bing / Bong when insert or remove card

Only trouble is, am in the UK, purchased from Amazon.com, doubt itā€™ll be cost effective to return but weā€™ll see

Mine was bought as camera and sense starter kit - no idea how we can link to a batch ?
no serial numbers since the camera box has had 2 white labels stuck over the normal barcodes on the box, as did the sense kit box - odd to obliterate those numbers
https://ibb.co/GxNPKQt

Please let us know when its safe to buy again ?

28

When I had trouble with a camera not recognizing an SD card I found that I had to completely shut down the Wyze App.
That means closing the App and swiping it in your recents list.
Stuck the SD in and re-opened the Wyze App and the card was recognized and ready to be formatted.

29

Iā€™d suggest contacting Amazon.
They should replace the defective cameras.

30

Itā€™s been reported by the investigative members here that the defective batch has been shipped with a missing resistor on the pcb.

31

Amazon have accepted the return, its just whether its cost effective for me to ship it back to the US thats the issue, its looking borderline

Next issue is how/when we know that this bad batch has been flushed out of the sales channel and its (relatively ) safe to buy again

32

Any more detail on that ?
would be cheaper/easier for me to add a resistor than return

33

this is the detail you are looking for. I donā€™t have any more insight other than what is posted here though.

1 Like
35

I just purchased two of these from Amazon and have the exact same problem. No amount of the suggested tips and tricks mentioned by others seem to help. Seems the defective batch is still floating around out there.

36

I too have the same issue with the camera not seeing the micro-SD card. I have tried many different things to get it to recognize the card. Including everything on here, all to no avail. I may have to do the warranty replacement thing if I can find nothing that will work.

37

Got my camera from Amazon. Just powered it up for use. Wonā€™t recognize card. Just fantastic.

38

So still not safe to buy then !
Has Wyze made ANY statement about this issue - Iā€™ve not seen anything ?
No response from them to my email on the subject

39

Itā€™s probably safer to buy directly from Wyze rather than Amazon.

40

Probably if you are in the US, but outside the US Amazon is the only route to buy

41

If anyone has a problem about no SD card issue, check that your Wyze V2 is eligible for replacement .
https://replacement.wyzecam.com/

42

I too have the same problem :frowning: Love the cam but disappointed with this.