I’ve had the new Wyze Bolt V2 for exactly two days, and I’m honestly pretty concerned. I’ve been using Wyze Cams for two years and have always been a fan, but this lock is giving me some serious safety anxiety.
In just 48 hours, here’s what’s happening:
• Battery Drain: The battery is already down to 49% after only two days. I don’t know if the app is just reporting it wrong or if the lock is actually eating batteries that fast, but it’s ridiculous.
• False Status: The app is lying to me. At least three times it has shown “Locked” while the door was physically standing wide open.
• Jams & Calibration: I am getting “Lock Jammed” alerts for no reason, and the bolt won’t fully retract even after recalibrating it a dozen times.
• Ghost Unlocking: This is the big one. Today, the door just unlocked itself. No notification, no history log in the app … nothing. It just sat there open.
Since this is the only lock on my door, I’m feeling really uneasy about sleeping or leaving the house. Has anyone else dealt with the auto-unlocking issue? Is this a known firmware bug, or did I just get a lemon?
I really don’t want to jump ship to another brand, but I need to know if there’s a fix for this or if I should just return it while I still can.
I haven’t personally experienced the issues you’re describing, and my Lock Bolt v2 has been using the same set of batteries since I installed it several months ago. My chief annoyance with it at this point is that I think they should Allow users to disable Lock Bolt v2's 5-minute unlocked alarm. That seems to vex a number of users.
I can understand your unease with continuing to use this lock given what you reported, but I haven’t seen other users report all these same issues, so I really would be inclined to submit an app log and then follow that up by creating a ticket to get in touch with Support about this.
Thanks for the suggestion! I’m currently on the latest firmware available in my region (v1.0.8). It looks like they’ve already included an option to disable the 5-minute lockout (I’ve attached the screenshot for reference.) I haven’t reached out to support yet, but I plan to submit a case this weekend.
I appreciate the reference, but that’s a different feature entirely. The link I included to the Wishlist item above is a request to disable the lock’s alarm for a certain condition. Currently, when Lock Bolt v2 has been unlocked for 5 minutes, the device will emit a series of alarm beeps, and there’s no apparent way for users to disable this, so that annoys a lot of people. We’d like to be able to turn off that alarm.
Thank you for including your firmware version!
I believe you’re current with that, and I wouldn’t expect to see the problems you’re experiencing. What troubleshooting have you attempted so far? If you’re waiting to contact Wyze Support, then I’d probably at least try a factory reset to see if that makes a difference in your experience. If nothing else, then you can tell Support you’ve already done that when they inevitably offer that as a suggestion.
