I see this issue listed as recently resolved on the Wzye support site, however it’s still affecting me.
I did also contact support and have a ticket opened, but they indicate longer than normal wait times for resolution so posting here in case others had this and have a work around. I’ve unplugged and plugged the power back in and the internet connection is solid. Live playback is perfect.
I have two cameras, one at my apartment is the basic Wyze cam, and the Cam Pan one here at my girlfriends. The camera at my place works fine, I see Motion events in my Events tab in the iOS app, however as of 6/1/2020, the pan camera does not list nor alert any Motion events.
The apartment here is very active, so there usually is motion alerts all day. Now all alerts are Sound no motion.
Here’s the specs for all of it:
- I have two iPhones, my personal iPhone XS and my work iPhone XS Max. Personal iphone runs the beta app v2.11.30 and work iphone app is v2.10.72. BOTH apps show lack of motion alerts for the Cam Pan.
*My girlfriend has an iPhone X and runs the regular app v2.10.72 and also no Motion alerts for the Cam Pan.
*Cam Pan Firmware is greyed out at v184.108.40.206 with NA, and other camera has firmware v220.127.116.11
*All app settings were checked: Event Recording has the settings set to Detects Motion and Detects sound =ON, Schedule set to “All day”. Send Notifications = ON, Person, All Other Motion, and Sound all are set to ON. Detection Settings > Motion Detection Settings are set at 55 with no Detection Zone, Sound is set to 35
Only other odd thing to mention but I think is unrelated but interested in a fix if possible is that when I open either app on any of the phones the Home screen shows stills of my apartment cam and my girlfriends apartment, on hers it has a cloud with a strike through it saying OFFLINE but it’s clearly online and I click it and see live stream vid with sound etc.
Thanks for any help you can provide.