Loss of Communication/Network Connection Notification & Log

Any chance of getting notifications when a senor goes offline for some reason?

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Here’s how I solved the push notification issue

More tips about general connectivity problems here.

I’m not sure if it’s related to the newest ios app version, but ever since the app updated, my cameras seem to be going offline a lot. However, the Wyze app will still show my cameras that are all grouped as “on”. It’s only when I click on the camera group will I see that all my cameras are “offline”. We need a notification if these things go offline!

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I work on another IOT platform of stuff from both cloud and IOT device side, offline notifications (with an offline threshold that is long like 5-10 minutes) or programmable time frame by the user. It is key for any self managed solution. Its one thing to self manage a set of IOT devices, but you can’t self manage by being in the app all the time, so the platform needs to notify users on self managed exceptions.

This needs to be across all devices, not just cameras.

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A feature common across many, if not all, self service IoT platforms is notifications when things are offline. Offline can be battery dead, WiFi dead, out of range, or really anything. This is to provide the user a notification when this occurs so that the user can then go investigate further:

  1. MVP - Notification for all devices when offline that can be toggled on/off. Offline would be 5 minutes of no communication (or whatever minimum threshold for heartbeat/status update)
  2. Next phase allows the user to select the time period of offline for the notification (default 5 minutes, allow the user to program longer.

Without this, the user has to be constantly in the app to determine if everything is online or not in a truly self service management mode.

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A heartbeat monitor from Wyze-> IFTTT is needed , & interested Wyze users could be provided with a mailing list so we are notified when the link is not working. As things are Wyze users are left wondering if it is a problem with their setup or the result of a api token reset (e.g. following the data leak)

Has anyone thought about setting up a notification when the camera or bulbs has no power? Or does this exist in an upgraded version?

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There are quite a few other camera manufactures that do this, not sure why Wyze hasn’t implemented this yet

It defeats the entire purpose of this product if my wifi is down or there is a power outage, and I have no idea my Wyze cam is offline. Could the app “ping” the camera at set intervals to check it’s still connected to power/internet, and alert my phone if it isn’t? Thanks


Depending on what types of router or other smart devices you have you can use ifttt to tell you when they go offline. I have one set up on a particle.io device but I am sure other devices have the same types of events

Sometimes the usb is removed, [MOD EDIT] kids… I’d love an alert for a removed camera

[MOD EDIT: Post edited to conform to Wyze Community Guidelines.]

We’re using the Cam Pan as a baby monitor and would like an audible alarm when the app either loses connection to the camera or the image freezes (image stream drops to 0 KB/s). We know these issues are likely caused by our WiFi network but it would be good to be woken up when this happens with an audible alarm and have the option to enable or disable this alarm in the app. To be clear this would only alarm in the app and not on the camera. We don’t want to wake up the baby.

Thanks for your consideration.

I also need this

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Wyze needs offline notifications for all of their devices not just the camera. The batteries die in the door break and motion sensors all the time.

In fact it would be nice if certain events were logged. It would be nice to know if a cameras reboot was caused by a power outage and not part of a scheduled task. Another alarm/event if a cameras angle has moved.

Other logged events would be nice as well, if the camera has a SD Card inserted but isn’t writing to it.

In general it would be nice to know when things are not operating normally. As our Wyze ecosystem increases in size we expect things to just work. We cannot baby sit these devices to make sure the product is functional.

Please Wyze give us an automated way to perform health checks against our installs.

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I wish if Wyze Cam V2 could send notification when it is going to go offline and comes back online after a power outage, the duration for how long it was out and time and day.


[Moderator Note: This is a merged #wishlist submission.]

I realized I would like a notification for a network disconnect, for a specific period of time. If there is the service enabled-contintuous recording- then I would like a notification of there is a period of network disconnection when the connection is reestablished.

I assume this function will also expose more wyze network connection issues.

Right now my basic setup has been one wyze cam with one smart plug. I have lost interest to find out why sometime the cams lose connection to app. I just recycle the smart plug to restart the cam. 99.99% chance will resolve the issue.

How does your smart plug know when to recycle? Do you do it manually when you notice that the camera is offline, or have you figure out a way for the smart plug to know when the camera goes offline?

I’ve been using Frontpoint security in my home since 2012 and haven’t had an issue until this past week. There was a power outage and the backup battery died. Frontpoint never called me to tell me my system was offline. Now I’m on the lookout for a new system.

Frontpoint had a weak response regarding this issue of mine.

I hope wyze will incorporate a notification for any disruptions such as this in their security system. I am just lucky nothing happened to my home while my system was offline for 3 days.

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Can you create ability for the APP to notify us when the camera is disconnected from the WIFI. Paying for motion record it goes to your servers so there has to be a way to tell me if the camera is offline, rather than logging in to the app and see , “oh, its offline”, guess i did not see that person break my window… Even if the app sent notification hey i can;t reach the camera it must be offline. Thanks in advance for letting me post on your wish list…

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