Long term customer saying goodbye

Sensors
1

Just discovered that the Wyze Water Sensor does NOT push notify thru the app that the battery is low so the sensor goes off line also without a notification. Good engineering? I think NOT. The Sense Hub and other devices/cameras notify you when off line, why not a CRITICAL sensor such as a leak sensor??? POOR engineering.

Just called in & was thanked for being a ‘valued customer since 2019’. Took me 20 of getting thru the AI agent to a live one…used to be a 2 minute hold to a knowledgeable tech.

Yes, I’ve purchased over $1K of Wyze products since 2019, but now transitioning to TAPO for a number of reasons:

Local hub event recording - $130 hub pays for itself the first year.

Great fast live phone support

Full functionality in all products

and on, and on… Bye Wyze…

2

Ouch! Sorry to hear that the water sensor does not offer a low battery alert or notification. I hope this did not result in severe damage of some sort due to a sensor that went offline/died.

I am seeing this same story on the forum more and more. Many people are running from WYZE towards another brand. Maybe someday I will do the same, but for now I am still digging my v2 with bridge, v3,s, v4s, plugs, and various bulbs. I do own the v1 outdoor cams as well, but they became dust collectors within 6-months of purchase.

Good luck with your new brand. I hope it all works out and you remain happy long term.