I connect to my cameras through either the Android app, or through Chrome and the Wyze web portal, to watch the livestreams. However, the instant I turn on my VPN, the livestreams stop. I have tried logging out and back in, three different browsers, Since there’s no app for Windows, I cannot do split tunneling because I cannot split tunnel ALL my Chrome/Edge/Firefox traffic to bypass the VPN.
Is there a proper way to set up the VPN so that the Wyze livestreams will work?
I am guessing that Wyze is blocking some VPN servers due to nefarious activity. Try reconnecting few times and see if the VPN will connect to a whitelisted server. Beyond this, no one except Wyze can help you. You can also disable the VPN while using the web browser.
Wouldn’t it also depend upon which VPN it is and how/where it’s being used (app vs. browser extension vs. router/gateway, etc.)? I’d probably be looking into the documentation for the VPN itself about how to create some kind of exceptions (but I say this with limited personal VPN use).
I use NordVPN and I have also tried ProtonVPN. I’ve tried multiple servers, and I don’t think I’m prepared to try logging on with a few hundred servers to possibly find one that might work possibly consistently.
I’m not familiar with Proton but once connected to NordVPN all you have to do is click on P2P to switch servers, no need to log in or out. Other than that, I don’t know what to tell you. If the server your VPN is connecting to is blacklisted nothing you can do about it.
EDIT: Another possibility is to install NordVPN on your router (provided it is supported) and use split tunneling to isolate Wyze cameras.
I’m having a similar issue. When VPN is running, Wyze Web Live won’t connect:
“Web Connection Failed
Please check your Internet connection. If issues persist, update
your device firmware via the Wyze app and reboot the device,
or submit a log for our team to investigate.”
If I disconnect the VPN, then the cameras will connect and will continue working even when the VPN is turned back on.
I’ve tested using a server close to me as well as a server in the U.S., but the result is the same. I also made sure the setting for local connections (like printers) was enabled.
There are many ways a VPN service can be configured. I suggest you name your VPN service provider and your router model.
The VPN service I use is NordVPN, but I’ve also tried ProtonVPN and it’s the same result…immediate disconnection of the live stream via the portal. As for the router, it’s the one that’s integrated with the ISP’s modem. It would just help me if someone could detail what steps they took to set up their VPN and Wyze settings to use that VPN.
I use Nord VPN on my iPhone and iPad as well as Tailscale as Site2Site VPN between home and cottage and no issues with any of my cameras. Didn’t have to do anything special, they just work. Have you tried forcing NordVPN to pick different server?
Very many times, including using its alternative ways (e.g., “obfuscation”) of connecting that are supposedly more flexible/tolerated by stubborn systems/sites. Have you tried using the Wyze portal for streaming? Because I use the Wyze portal more camera feeds than could practically fit on a phone screen.
I don’t use Wyze portal as I don’t have Cam Unlimited, and I don’t want to waste a monitor real estate for one camera only. I use my iPad on a stand on my desk to live monitor four cameras in a group.
Maybe NordVPN on you computer is conflicting with the one on the router 
Ah… o.k. So, different circumstances. But the router does not have its own VPN running. It’s merely doing NAT (i.e., my internal IPs are 192.168…..)
The above led me to believe that you have a VPN on router.
Can you live stream on your phone/tablet using NordVPN?
It’s probably your gateway that’s causing the problem and not NordVPN. I have NordVPN client on the phone, and a NordVPN client setup on an Asus mesh router. I can independently dis/enable either client.
On cellular, I can access WebView with or without NordVPN.
On the LAN, I can access WebView with the NordVPN router client active, and with the phone client active.
On my phone it seems to work (that I can see the cameras’ live streams). But that doesn’t explain why the instant I turn on NordVPN on my Windows computer, the streams cease, and the instant I turn the VPN off…I refresh the streams on the portal window, and they all come back.
Any chance you would know what settings are critical to Wyze and NordVPN to allow this traffic to pass through? I’ve even tried split tunneling where I let MS Edge to bypass the firewall, and it doesn’t work (even after reboots).
If I were to guess, I’d say it has something to do with Web view. When you turn the VPN on it assigns a different IP address to your computer and it breaks the connection, Wyze servers can’t re establish a connection as they don’t have that IP address.
I would turn the VPN on, open the browser and clear the cache than try to log into Wyze Web Vie and see what happens.
I have no idea, never had any issue with it.
As @habib explained, the connection path to the Web View host breaks. The old path is from your desktop, to your router, then to the Web View host.
When you turn on NordVPN, the new path is from your desktop, to your router, then onto the NordVPN host; which isn’t aware of your previous connections. You have to ask your desktop to attempt to connect to Web View again.
Thanks. Yeah, that is definitely something I tried. This is a tricky problem for a Windows computer, but I can’t believe I’m the only one having. There are lots of VPN-related posts, but none that solve this issue. It just makes no sense to me. I’ve tried Chrome, Edge, The TOR browser,… they all have the same result. VPN on = can’t connect to live camera feeds. Interesting thing is… I ran a virtual Linux machine on my Windows computer (the same Windows computer on which I cannot run the VPN with Wyze portal feeds), and I connected (using Firefox) to the Wyze portal on the Linux virtual machine. I then turned on the VPN on the Windows host machine….. and the live streams from my cameras continued streaming in on the virtual Linux machine!
So… it’s definitely a glitch with the Windows/portal/VPN combination.
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