The doorbell has been very laggy since the last few months. By the time I get the phone ringing and the video from the camera come through it tales about 10-20 seconds and any activity is lost. I have reset the camera services form the app. Prior to the reset it was even worse.
I uploaded logs to support via the app but don’t know of it goes anywhere. No email, no notifications, nothing. However, the wyze sales bots will text me like they are people and try to sell me new stuff like this.
I don’t have the doorbells but any time I’ve seen lag with the regular cameras, it has been a wifi issue. Could also be an internet upload speed problem but that’s less likely, they don’t need a ton.
Thanks for chiming (no pun intended) in @dave27 . My other cameras at the same time including one not too far away from the door report back fine. I will try triangulating the wifi angle.
From my experience helping others install video doorbells, it seems the normal spots where doorbells are installed are typically bad for wifi signal. Flush up against an outside wall, metal door, possibly metal in the door frame, aluminum siding or foil vapor barrier on the insulation, etc. So it doesn’t necessarily come down to the general location but rather the exact spot it is in. Generally for wifi to get outside, it needs to go through a window and have some sort of line of sight to the device, and right next to a door isn’t a good spot for that to happen.
Wifi is fickle, tweaking settings in your router can make a night and day difference too, even when it seems most devices are working ok.
Welcome to the Forum, @krams! 
Based on that and your chat screenshot, it appears that you believe you’ve created a ticket, but logs and tickets are not the same thing. After you submit a log through the app, that system should generate an e-mail message to you informing you that there will be no follow-up, and if you’re trying to get help with an issue you should contact Support. You can open a ticket via the Support site by telling the chatbot create ticket, and you might have to do that more than once. After you submit the brief form for that (it just wants your name, e-mail address, and a one-line problem description), you should receive e-mail that you can reply to in order to describe your problem and any troubleshooting in detail. The initial ticket response will likely be from the “Wyze-E” bot, and if you reply to that you should be dealing with human agents afterward.
