I can’t seem to get any help from Customer support a while back I posted a problem I had with the wyze floodlight ( Lack of Customer Service as a result of that post I was contacted by a women by the name of “Sam”. We discussed my problem then and she told me that If I ever had another problem tell the rep to transfer the call to her. Today I called in and spoke to a rep by the name of Jane. It took me over a minute just to get her to understand my name, I had to spell it several times including phonetically and there were still problems. It was even worse when she asked for my email address and I hadn’t gotten to the problem yet. Then I explained that I had a problem with my wyze headphones. They would randomly power off and then back on even though the battery was fully charged and sometimes I could not shut them off the normally way I would have to hold down the power on/off button and the long button on the left earpiece in order to get it to shutdown. She put me on hold for a minute or so then got back to me lecturing me about making sure the headphones were charged, like I am stupid. I explained to her that the headphones are fully charged and I still have this problem, She put me on hold again and came back and started asking me to do things that made no sense in regards to my problem, and when I asked her why she was doing this she said she was just following her written instructions, Obviously she has no technical experience and is just reading a script. Frustrated that I was going through the same problem I had with the floodlight I asked her to connect with with “Sam” in the US. I explained that she had said that all I needed to do was to tell the rep I wanted to speak with her and I would be transferred. Sadly this wasn’t the case, Jane put me on hold for over 5 minutes waiting for a Supervisor then came back stating that no supervisor was available and asked me to remain on hold until one became available. I reminded her that I was told that she could directly get me in contact with “Sam” but she said she was just following directions and couldn’t do that, so here I am looking for help.
I have purchased may Wyze products over the years and up until the past year or so never had any problems getting help, perhaps Wyze should reconsider farming out there support to an offshore company as they aren’t servicing you well. I can tolerate technical problems as long as there are solutions to them, so far trying to get a solution out of your customer support team is problematic at best.