I appreciate your replies. I agree. The remote would be a good add-on, but no need to be in the starter kit.
I could be totally wrong, but my two cents regarding the technology: HW probably don’t need to change (RF antenna, chipset, etc.), as you can probably use the same RF technology already used for communicating with sensors. It can be just a matter of SW communication protocol between devices. For security reasons, some RFID devices are set to function only as ‘slaves’ to the ‘master’ devices (pardon me for the politically incorrect terms, but they are easy to understand), rather than having a peer-to-peer communication status. If your HMS devices (base station, kep pad, sensors) are designed this way, then this may require some SW changes to the master devices to add a remote to the mix, but I don’t think there will be a HW change required.
Another thought on HMS and Wyze Lock: The two may go well together, but if one becomes a critical piece to the other, then this may limit the sales because it increases the hurdle.
In other words, if I have to also buy a Wyze Lock to minimize the inconvenience from having no remote for HMS, then HMS suddenly becomes less attractive as a standalone product. It is only good to me when combined with Wyze Lock.
My personal experience, Wyze Lock is a nice product but its benefits weren’t enough for me to ‘replace’ my existing locks (or just add more locks). HMS, on the other hand, I was willing to ‘replace’ my current system / service, primarily due to the lower monthly rate, which allows me to more than break-even on the replacement in less than a year.
Moreover, considering that there are many households that still do not have any HMS, the hurdle seems much lower for HMS vs. locks (i.e. no ‘replacement’ required for HMS). So, I’d position HMS as the Trojan Horse that gets the Wyze system inside the doors of many households, and then position Wyze Locks as a great combination (but not a necessity to HMS) to boost Wyze Locks sales later on. To do so more effectively, I would suggest focusing on the very first step first, which is making HMS a more appealing / complete product by itself, rather than saying ‘we have no remote, but you could buy a Wyze Lock to reduce the inconvenience.’ So, I believe having an add-on like a remote would definitely help.
I know HMS is in its infant stage, so I don’t expect it to be perfect at birth. I am just providing my feedback only because I am a big fan of your products and want them to be even better. Wish you the best, and will look forward to expansion of your product line.