IR wont turn on

Cameras
1

Like the title says - IR won’t turn on on my pan cam V2.

The app lets me move the toggle switch to “on”, but the IR never actually turns on. And when I leave the settings screen where the toggle switch is and come back, the switch is set back to “Off” again.

Tried this several rimes from both Android and iOS apps - same result.

I’ve even put the camera in complete darkness (i.e. in a closed box) to make sure it was dark enough, but, while it flips to Night Vision (goes B/W), still no IR!

Everything else seems to work OK.

Anyone else?

3

,Did all that. No IR lights and, while the toggle will move to “on” it doesnt stay that way and is flipped back off when I exit and re-enter the Advanced settings screen…

1 Like
5

Tx…

Tried all that. Nope! flips right back off again (after exiting and going back in…). I’ve even tried monitoring the stream from another device to see if the screen image changes when IR is toggled - it doesn’t…

I think I may have a hardware failure!

1 Like
7

There were no falls or other damage. It never even left the house. IR may never have worked as I never had to really use it (a streetlight outside provides enough light) and I didn’t notice it until I moved the camera last night. Thought I’d check here first to see if anyone else had the problem, maybe caused by a recent update or whatever.

Seems not, so I’ll get in touch w support…

Tx for the help…

1 Like
9

I continue to have problems with this and am wondering if anyone else has similar.

I moved the camera to a new location, network etc. and now the problem is that I.R. toggle won’t stay OFF!!!

I’ve also noticed that, with detection zone on, the camera returns to its “home “ position after 3 to 5 seconds - NOT the 15 it’s supposed to wait.

Latest firmware is installed etc…

Apart from that, all else seems OK.

10

Have you contacted Support yet about this camera?

11

What App versions are you running?

Also, have to tried clearing the App Cache?

I had a couple of v3 cameras where the Night Vision settings were acting weird. I would set it to off and go back in to look at it and would be on Auto for a few seconds then switch to Off. Clearing the App Cache fixed my problem. It is worth a try to see if it helps you.

12

Thanks for the suggestions. I cleared the caches on all the platforms I use, I “factory reset” the camera 3 times and checked that all app software and camera firmware is up to date.

Same problems remain.

I’ll contact support, I was just wondering if other cam pan 2 users had the same issue…

13

I tried submitting a ticket. It’s not as straightforward as it used to be. After eventually loading a ticket submission form (which I only got access to after a bot chat) and submitting, it just sat there with the rotating “busy” symbol. After about 5 mins waiting I backed out of it, so I don’t know if my ticket got submitted or not… Grrrr…

14

Did you ever get this resolved? I have the exact same issue on one of my pan cam 2 cameras

15

…No. I gave up trying and never heard anything back after I tried submitting a log. I don’t have the time to waste on it any more. I just leave night mode off…

I did another quick test though and this time I turned Night Vision ON, but IR Off. - but the camera turned IR on! Tested twice, same issue…

…and it still does the “return to base” thing much too quickly - like, after 5 or 6 seconds…

I just accept it for what it is now: functional as long as I don’t use Nightvision…

16

I have a support ticket started; we’ll see what happens. They were really good about it when my doorbell overheated and stopped charging.