Like the title says - IR won’t turn on on my pan cam V2.
The app lets me move the toggle switch to “on”, but the IR never actually turns on. And when I leave the settings screen where the toggle switch is and come back, the switch is set back to “Off” again.
Tried this several rimes from both Android and iOS apps - same result.
I’ve even put the camera in complete darkness (i.e. in a closed box) to make sure it was dark enough, but, while it flips to Night Vision (goes B/W), still no IR!
Once you do that , go to account > app settings > clear the app cache ( you may need to repeat this until it goes down to 0)
Then force close the app. Load it back up again . Go to the pan cam v2 settings > advanced settings > toggle on the ir lights and see if the action sticks and doesn’t revert when you back out of the settings screen .
Tried all that. Nope! flips right back off again (after exiting and going back in…). I’ve even tried monitoring the stream from another device to see if the screen image changes when IR is toggled - it doesn’t…
There were no falls or other damage. It never even left the house. IR may never have worked as I never had to really use it (a streetlight outside provides enough light) and I didn’t notice it until I moved the camera last night. Thought I’d check here first to see if anyone else had the problem, maybe caused by a recent update or whatever.
I had a couple of v3 cameras where the Night Vision settings were acting weird. I would set it to off and go back in to look at it and would be on Auto for a few seconds then switch to Off. Clearing the App Cache fixed my problem. It is worth a try to see if it helps you.
I tried submitting a ticket. It’s not as straightforward as it used to be. After eventually loading a ticket submission form (which I only got access to after a bot chat) and submitting, it just sat there with the rotating “busy” symbol. After about 5 mins waiting I backed out of it, so I don’t know if my ticket got submitted or not… Grrrr…