Like the title says - IR won’t turn on on my pan cam V2.
The app lets me move the toggle switch to “on”, but the IR never actually turns on. And when I leave the settings screen where the toggle switch is and come back, the switch is set back to “Off” again.
Tried this several rimes from both Android and iOS apps - same result.
I’ve even put the camera in complete darkness (i.e. in a closed box) to make sure it was dark enough, but, while it flips to Night Vision (goes B/W), still no IR!
,Did all that. No IR lights and, while the toggle will move to “on” it doesnt stay that way and is flipped back off when I exit and re-enter the Advanced settings screen…
Once you do that , go to account > app settings > clear the app cache ( you may need to repeat this until it goes down to 0)
Then force close the app. Load it back up again . Go to the pan cam v2 settings > advanced settings > toggle on the ir lights and see if the action sticks and doesn’t revert when you back out of the settings screen .
Tried all that. Nope! flips right back off again (after exiting and going back in…). I’ve even tried monitoring the stream from another device to see if the screen image changes when IR is toggled - it doesn’t…
There were no falls or other damage. It never even left the house. IR may never have worked as I never had to really use it (a streetlight outside provides enough light) and I didn’t notice it until I moved the camera last night. Thought I’d check here first to see if anyone else had the problem, maybe caused by a recent update or whatever.
I had a wco v2 out in my shed that was working fine for a few weeks and then all of a sudden also stopped turning on the IR lights.
Whenever I viewed the stream at night , the IR lights wouldn’t turn on whatsoever so the live stream was literally pitch black
I waited a few weeks and a new FW update came out and somehow the IR lights started working and I was able to view the stream at night again .
I would definitely contact support and see about a replacement and see if you can keep the current pan cam v2 and if the issue will fix itself hopefully in the future
I had a couple of v3 cameras where the Night Vision settings were acting weird. I would set it to off and go back in to look at it and would be on Auto for a few seconds then switch to Off. Clearing the App Cache fixed my problem. It is worth a try to see if it helps you.
Thanks for the suggestions. I cleared the caches on all the platforms I use, I “factory reset” the camera 3 times and checked that all app software and camera firmware is up to date.
Same problems remain.
I’ll contact support, I was just wondering if other cam pan 2 users had the same issue…
I tried submitting a ticket. It’s not as straightforward as it used to be. After eventually loading a ticket submission form (which I only got access to after a bot chat) and submitting, it just sat there with the rotating “busy” symbol. After about 5 mins waiting I backed out of it, so I don’t know if my ticket got submitted or not… Grrrr…